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System Support Engineer Job Opening In Thiruvananthapuram – Now Hiring Soffit Infrastructure Services (P) Ltd


Job description

Job Overview:

Soffit is seeking a dedicated and qualified System Support Engineer to maintain and enhance its server, storage, and cloud infrastructure.

The selected candidate will ensure high system availability, reliable service delivery, and optimized performance.

The role requires hands-on experience with both on-premises and cloud-based technologies and the ability to provide Level 2 and Level 3 technical support.

Key Responsibilities:

Technical Responsibilities:

  • Maintain and optimize server infrastructure.
  • Administer and support on-premises and cloud environments (AWS, M365, EMS).
  • Perform proactive server/service monitoring and maintenance.
  • Manage patches for servers and storage systems.
  • Maintain inventory and asset records for Server/Storage/Cloud environments.
  • Generate daily and weekly system performance reports using NOC tools.
  • Create monthly availability and performance reports via the IT Service Desk.
  • Prepare quarterly infrastructure assessment reports (Excel, PowerPoint).
  • Maintain accurate incident and resolution logs within the IT Service Desk system.
  • Provide L2 and L3 technical support to end-users when required.
  • Implement and track change management requests through the IT Service Desk.
  • Adhere strictly to organizational compliance standards including ISO 27001:2022 and TISAX.

On-Call & Escalation Support:

  • Provide 24/7 on-call support for critical incidents.

Client Responsibilities:

  • Provide necessary access to facilities, systems, and data.
  • Ensure timely availability of documentation required for service execution.

Service Provider Responsibilities:

  • Deploy a qualified, compliant, and background-verified on-site engineer.
  • Perform regular infrastructure maintenance and timely updates.
  • Monitor and respond to all IT Incidents, Requests, Changes, and Problems in line with agreed SLAs.
  • Conduct and report quarterly audits of infrastructure performance to the Head of IT.


Mandatory Requirements:

  • Strong knowledge of M365, EMS, and AWS administration.
  • Proven experience in server/storage/cloud support and asset management.
  • Familiarity with ITSM tools, change/incident/problem management practices.
  • Capability to deliver detailed reports and assessments in Excel and PowerPoint.
  • Understanding and compliance with ISO 27001:2022 and TISAX standards.
  • Willingness to undergo a technical interview and background verification as part of the selection process.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your System Support Potential: Insight & Career Growth Guide


Real-time System Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for System Support in Thiruvananthapuram, India, highlighting market share and opportunities for professionals in System Support roles.

61470 Jobs in India
61470
476 Jobs in Thiruvananthapuram
476
Download System Support Jobs Trends in Thiruvananthapuram and India

Are You Looking for System Support Engineer Job?

Great news! is currently hiring and seeking a System Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Soffit Infrastructure Services (P) Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for System Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Thiruvananthapuram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for System Support Engineer?

Key qualifications for System Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for System Support Engineer?

To improve your chances of getting hired for System Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for System Support Engineer Job Success

Soffit Infrastructure Services (P) Ltd interview tips for System Support Engineer

Here are some tips to help you prepare for and ace your System Support Engineer job interview:

Before the Interview:

Research: Learn about the Soffit Infrastructure Services (P) Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your System Support Engineer interview at Soffit Infrastructure Services (P) Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Soffit Infrastructure Services (P) Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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