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Urgent! Systems Programming Analyst Job Opening In Chennai – Now Hiring UPS

Systems Programming Analyst



Job description

**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.**

Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales.

Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour.

Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences.

Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.

**Fiche de poste :**

Job Summary The Technology Support Analyst provides users with support services for corporate standard technology products.

He/She provides hardware and software planning, technical advice, and informal training to customers.

This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities.

The Technology Support Analyst troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures.

He/She collaborates with Information Services' (I.S.) staff to deploy standardized support practices and procedures.

This position coordinates implementations and facilitates activities to support programs and projects

Coordinates Hardware and Software Installations and Integration Prepares hardware and software installations and removal to meet client operations' needs.

Conducts hardware and software tests to correct and document malfunctions.

Reports hardware and software installations and removal details to provide tracking updates for configuration management records.

Provides user assistance to resolve escalated issues.

Contributes to installation procedures and standards development to establish consistency.

Provides Service Support Receives and completes requests for support to meet customers' needs.

Responds to requests for support to resolve problems and to minimize downtime.

Maintains and reviews Customer Service Index records to document and report actions taken

Coordinates Service Delivery Plans, coordinates, and installs moderately complex systems to provide project support.

Initiates support activities for assigned systems to meet project goals.

Participates in developing and executing training for internal and external customer implementation planning and shipping schedules to deliver hardware and software products.

Builds I.

S.

Customer Relationships Interacts with I.S. teams to facilitate problem resolution.

Provides low to moderately complex technical advice and guidance to ensure high levels of customer service.

Assists with customer requirement’ solutions to solve low to moderately complex problems.

Initiates stakeholder communications by telephone and in person to improve service levels.

**Type de contrat:**

en CDI

_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._


Required Skill Profession

Other General



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