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Urgent! T2 Technical Support Engineer Job Opening In India, India – Now Hiring Taboola

T2 Technical Support Engineer



Job description

Realize your potential by joining the leading performance-driven advertising company!

As a T2 Technical Support Engineer on the Global Support team in our Gurugram Office, you’ll play a key role in troubleshooting and resolving complex technical issues for our Account Managers, Sales teams, and end advertisers.

You’ll work directly with global clients, supporting them with high-level technical solutions and ensuring the optimal performance of Taboola’s SaaS products.

If you’re passionate about problem-solving, customer satisfaction, and working in a dynamic environment, this is the perfect role for you!


To thrive in this role, you’ll need:

  • Extensive experience in the AdTech industry, with a deep understanding of its ecosystem and trends.

  • Proficiency in programmatic advertising concepts and workflows.

  • Advanced SQL skills with the ability to write complex queries for data extraction, analysis, and in-depth troubleshooting.

  • Advanced troubleshooting skills to quickly diagnose, isolate, and resolve highly complex technical issues.

  • Advanced technical orientation and understanding – familiarity with architectural design and flows, relations between frontend and backend services, and the ability to read code.

  • Experience with APIs and RESTful services for integration and troubleshooting.

  • Knowledge of data analysis tools such as Kusto, Grafana, Big Query, and Kibana.

  • Strong problem-solving skills to quickly diagnose and resolve complex issues.

  • Fluent English communication skills (both verbal and written) and the ability to manage customer interactions professionally.
  • Bonus points if you have:

  • A background in Digital Advertising (DB360, Google Analytics, GTM, etc.)

  • Experience in a multinational organization, collaborating with diverse teams.
  • How you’ll make an impact:

  • Troubleshoot complex issues related to digital advertising metrics, using system logs and data analysis tools.

  • Take end-to-end ownership of investigative cases, ensuring timely resolutions within service agreement levels.

  • Collaborate with internal teams (1st and 3rd level support, Product, R&D) to improve processes and address technical challenges.

  • Engage with advertisers directly, understanding their issues, providing solutions, and ensuring customer satisfaction.

  • Generate detailed reports and insights, offering data-driven solutions to enhance customer experience.

  • Provide ongoing support and drive continuous improvement across teams and processes.

  • Required Skill Profession

    Computer Occupations



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