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Team Lead [Apply Now] Job Opening In Hyderabad – Now Hiring Firstsource


Job description

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.

Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India.

Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: Team Lead-Operation
Job location : Hyderabad
Experience : Min 3 years of experience as TL in US BFSI-Email Process.
Operational
· Leads a team of 15- 20 customer service associates and motivates them to achieve the KRA
Targets.
· Responsible for the project execution, monitoring KPIs and Target compliance
· Should be well versed with G-suite, particularly Google Sheets and Google Slides.
· Oversees effective resource allocation to meet both productivity and quality metrics
· Documents issues as needed and ensures adherence to policy and procedures
· Manages process, resources, and system applications
· Follow standard practices and business procedures.
· Performs ad hoc data analysis and participates on various process improvement as needed.
· Validation and QA/QC – Perform validation checks for operational processes and data
inputs/outputs.
· Responsible for complying the internal quality standard.
· Perform functions as directed by the immediate superior and project lead.
Key Performance Indicators
Monitors the Emails/chat taken by the associates and provides them feedback.
· Take weekly, monthly Tickets as per KRAs.
· Interacts with the quality team to seek feedback on the team’s performance and team quality
scores.
· Conducts weekly, monthly reviews for the associates.
· Prioritizes and assigns work to associates and initiate corrective measures to resolve day- to-
day work related problems, its solutions, including scheduling or adjusting overtime
requirements, break management as necessary.

Devises strategies to minimize attrition &
absenteeism.
· Organizes training program for the associate
Experience Required:
3 years of supervisory experience, preferably in US BFS Email.

Fluent English is a must.

Excellent knowledge of G-suite.
Graduate only Preferred: Min 3 year as Team leader
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process.

We never ask for money at any stage.

Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Contact details
Ishika Agarwal
Email-ishika.agrawal@firstsource.com

Required Skill Profession

Supervisors Of Office And Administrative Support Workers


  • Job Details

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Unlock Your Team Lead Potential: Insight & Career Growth Guide


Real-time Team Lead Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Team Lead in Hyderabad, India, highlighting market share and opportunities for professionals in Team Lead roles.

185278 Jobs in India
185278
7821 Jobs in Hyderabad
7821
Download Team Lead Jobs Trends in Hyderabad and India

Are You Looking for Team Lead [Apply Now] Job?

Great news! is currently hiring and seeking a Team Lead [Apply Now] to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Firstsource adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Team Lead [Apply Now] Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Hyderabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Team Lead [Apply Now] typically include Supervisors Of Office And Administrative Support Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Team Lead [Apply Now] Job Success

Firstsource interview tips for Team Lead [Apply Now]

Here are some tips to help you prepare for and ace your Team Lead [Apply Now] job interview:

Before the Interview:

Research: Learn about the Firstsource's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Team Lead [Apply Now] interview at Firstsource, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Firstsource's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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