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Urgent! Team Lead [Apply Now] Job Opening In India, India – Now Hiring Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.
Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India.
Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: Team Lead-Operation
Job location : Hyderabad
Experience : Min 3 years of experience as TL in US BFSI-Email Process.
Operational
· Leads a team of 15- 20 customer service associates and motivates them to achieve the KRA
Targets.
· Responsible for the project execution, monitoring KPIs and Target compliance
· Should be well versed with G-suite, particularly Google Sheets and Google Slides.
· Oversees effective resource allocation to meet both productivity and quality metrics
· Documents issues as needed and ensures adherence to policy and procedures
· Manages process, resources, and system applications
· Follow standard practices and business procedures.
· Performs ad hoc data analysis and participates on various process improvement as needed.
· Validation and QA/QC – Perform validation checks for operational processes and data
inputs/outputs.
· Responsible for complying the internal quality standard.
· Perform functions as directed by the immediate superior and project lead.
Key Performance Indicators
Monitors the Emails/chat taken by the associates and provides them feedback.
· Take weekly, monthly Tickets as per KRAs.
· Interacts with the quality team to seek feedback on the team’s performance and team quality
scores.
· Conducts weekly, monthly reviews for the associates.
· Prioritizes and assigns work to associates and initiate corrective measures to resolve day- to-
day work related problems, its solutions, including scheduling or adjusting overtime
requirements, break management as necessary.
Devises strategies to minimize attrition &
absenteeism.
· Organizes training program for the associate
Experience Required:
3 years of supervisory experience, preferably in US BFS Email.
Fluent English is a must.
Excellent knowledge of G-suite.
Graduate only Preferred: Min 3 year as Team leader
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process.
We never ask for money at any stage.
Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Contact details
Ishika Agarwal
Email-ishika.agrawal@firstsource.com
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Unlock Your Team Lead Potential: Insight & Career Growth Guide
Real-time Team Lead Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Team Lead in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 186008 jobs in India and 17109 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Team Lead roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Firstsource is currently hiring and seeking a Team Lead [Apply Now] to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Team Lead [Apply Now] Jobs India.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Firstsource adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Team Lead [Apply Now] Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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