TECH LEAD MONITORING AND OPERATIONS M/F

Job description

General information

Organisation

Egis is an international player active in the consulting, construction engineering and mobility service sectors.


We design and operate intelligent infrastructure and buildings capable of responding to the climate emergency and helping to achieve more balanced, sustainable and resilient territorial development.


With operations in countries, Egis places the expertise of its 18, employees at the disposal of its clients and develops cutting-edge innovation accessible to all projects.


Improving people's quality of life and supporting communities in their social and economic development, whilst drastically reducing carbon emissions and achieving vital net zero targets, that's our purpose.

Reference

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Position description

Job title

TECH LEAD MONITORING AND OPERATIONS M/F

Contract type

Permanent contract

Business Line specific context

Within a company experiencing strong international growth, intervene in the administration, maintenance of operational conditions and optimization of the various systems (approximately 80% windows and 20% Linux) and infrastructures, network and security infrastructures.

as well as major infrastructure software (Messaging, EDM, Databases, group collaborative spaces, web, etc.) and the MiddleWare and Database layers of our Applications.

The job will be divided into a large number of tasks.

This service consists of carrying out operations in order to guarantee the availability of servers, systems, active elements, services and applications.

Also in a context of critical transformation from an OnPremise mode to a Cloud mode (AZURE) for all of the EGIS group's datas

Ensure the implementation, maintenance in operational condition and evolution of hardware and software for entrusted environments, mainly through our ITSM tool but also through any other tool used within the EGIS DSI (TEAMS , phone, email, etc.)

Guarantee the integrity of systems, especially with a strong context in terms of security and facing repeated attacks from hackers who are increasingly familiar with new cyberattack techniques

Participate in new projects by integrating applications into our administered environments

The position includes 3 teams and three 8-hour shifts to provide 24/7, coverage

Job description

Skill: 5 years studies (Engineer) in Computer Science, Information Technology, or a related field.

Skill: French spoken would be a bonus

10 years of experience in IT systems and network engineering roles, with demonstrated expertise in network architecture and system administration.

In-depth knowledge of networking protocols, technologies, and architectures, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.

Hands-on experience with network equipment and technologies from leading vendors (ARUBA, FORTINET, AZURE).

Proficiency in system administration tasks, including server deployment, configuration management, and troubleshooting (WINDOWS, LINUX, AZURE).

Proficiency in DBMS administration tasks, creation, configuration, and troubleshooting (MS SQL Server, MariaDB, PostgreSQL, MySQL)

Proficiency in Middleware administration tasks, configuration, and troubleshooting (Java, IIS, Apache)

Strong understanding of cybersecurity principles and best practices, with experience implementing security controls and risk mitigation strategies.

Hands-on experience of ITSM tools (ServiceNow would be appreciate)

ITIL v4 certification would be a bonus.

Users satisfaction centric.

Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders at all levels of the organization.

Proven track record of delivering high-quality customer support and service excellence in a dynamic and fast-paced environment.

Relevant certifications would be appreciated and are highly desirable.

Significant experience at the same position 

Profile

1 Key Responsibilities
1.1 Technical tasks
1.1.1 Network Infrastructure Management
Maintain, implement, and manage the company's network infrastructure, including LAN, WAN, WLAN, and VPN connections.

Ensure network reliability, performance, and security through the implementation of best practices and industry standards of Egis.

Monitor network traffic, analyze data, and implement optimizations to improve efficiency and resource utilization.

1.1.2 System Administration
Administer and maintain servers, storage systems, and virtualization environments, ensuring optimal performance, availability, and security.

Perform routine maintenance tasks, such as patches and updates, to minimize downtime and mitigate security risks.

1.1.3 Middleware and Databases Administration
Administer and maintain our DBMS, ensuring optimal performance, availability, and security.

Administer and maintain our Middleware tools, ensuring optimal performance, availability, and security.

1.1.4 Network Security
Implement and maintain security measures, including firewalls, intrusion detection/prevention systems, and endpoint protection solutions, to safeguard against cyber threats and unauthorized access in compliance with Group rules.

Participate to regular security audits, vulnerability assessments, and penetration testing, under the governance of EGIS Digital IS & IT IOP and whit the Help of our SOC (Security Operation Center) to identify and address potential vulnerabilities and weaknesses in the network infrastructure.

1.1.5 Backups
Ensure backup (servers and network) and regularly test our backup solutions.

1.2 Operational tasks
1.2.1 User Support and Customer Care
Provide technical support to internal users and external customers, addressing inquiries, troubleshooting issues, and resolving problems in a timely and efficient manner (respect of our internal SLA).

Foster positive relationships with end-users and stakeholders, ensuring their needs are met and their feedback is valued and acted upon.

1.2.2 Project Management and Collaboration
Collaborate with cross-functional teams, including software developers, project managers, and business stakeholders, to support the successful delivery of IT projects and initiatives.

Participate in the planning, design, and implementation of new technologies, systems, and solutions, ensuring alignment with business objectives and technical requirements.

Respect the commitment deadlines made with our various clients.

Position location

Job location

Asia, India

City

Bangalore

Candidate criteria

Minimum level of education required

6-Engineers degree

Minimum level of experience required

Over 10 years

Required Skill Profession

Computer Occupations