Tech Support Eng-I || Rotation shift || Mandatory 2-4years of experience with Linux

**Hybrid work mode (3days mandatory WFO)

**Rotation shift

The Opportunity

“Come join our dynamic and talented GTS operations team in a hands-on technical role where you will provide first level support for FICO IT infrastructure” – Senior Manager, GTS Operations

What We’re Seeking

- Competent in working as system administrator in linux environment.
- 2-4 years of relevant experience
- Basic knowledge about Application Support/PAAS/IAAS/SAAS.
- Basic knowledge of Linux/Unix Administration/Active Batch/SQL & Oracle Databases/Networking.
- Basic knowledge about Cloud computing/AWS Platform.
- Basic knowledge of scripting.
- Excellent verbal and written communication skills.
- Ability to work well under pressure following defined processes.
- Ability to organize multiple priorities while paying exceptional attention to detail and quality.
- RHCSA/RHCE certification/ITIL certifications are desirable.
- Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

What You’ll Contribute

- Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation.
- Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.
- Use the breadth & depth of technical knowledge to solve complex problems.
- Solve/escalate issues within agreed SLA/OLA.
- Prioritize incident tickets and document all pertinent incident information as per defined guidelines.

Our Offer to You

- High performance culture promoting recognition, rewards and professional development.
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- Competitive base salary coupled with attractive role-specific incentive plan.
- Comprehensive benefits program.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.