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Tech Support Specialist Job Opening In New Delhi – Now Hiring Nokia


Job description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.

Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Description

As a Technical Support Specialist within the CDO EICS Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless LAN and connectivity services.

You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution.

Your expertise in WLAN design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions.

*****Open for Noida, Chennai, and Bangalore Location*******

*Responsibilities

- Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies.
- Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services.
- Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end.
- Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions.
- Identify root causes of network incidents and develop preventive actions while adhering to change management processes.
- Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices.
- Mentor junior team members while staying updated on industry trends in network security technologies.
- Drive results and foster a strong customer focus in a dynamic, global team environment.

*Required Skills

You have:

- Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with
- 12+ years of experience in network services within complex environments
- Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers
- Proficiency in authentication protocols like RADIUS, TACACS, and LDAP
- Strong problem-solving skills and attention to detail
- Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.)

It would be nice if you also had:

- Relevant certifications (e.g., ACCP, ACMA, ACCX)
- Knowledge of scripting and automation tools for network management
- Experience in configuration and management of Cisco ISE
- Expertise in handling complex routing in multi-vendor environments

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Tech Support Potential: Insight & Career Growth Guide


Real-time Tech Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Tech Support in New Delhi, India, highlighting market share and opportunities for professionals in Tech Support roles.

62471 Jobs in India
62471
2230 Jobs in New Delhi
2230
Download Tech Support Jobs Trends in New Delhi and India

Are You Looking for Tech Support Specialist Job?

Great news! is currently hiring and seeking a Tech Support Specialist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Nokia adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Tech Support Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in New Delhi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Tech Support Specialist?

Key qualifications for Tech Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Tech Support Specialist Job Success

Nokia interview tips for Tech Support Specialist

Here are some tips to help you prepare for and ace your Tech Support Specialist job interview:

Before the Interview:

Research: Learn about the Nokia's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Tech Support Specialist interview at Nokia, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Nokia's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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