Urgent! Technical Analyst 2-Support Job Opening In Hyderabad – Now Hiring Oracle
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Cloud Services.
You will play a key role in delivering reliable and secure connectivity solutions for our customers as a member of the Network support Team within Oracle’s Cloud Infrastructure (OCI) organization
You'll be working closely with OCI customers to resolve complex network challenges, ensuring they can run their cloud services smoothly and without disruption, ultimately supporting the seamless operation of their businesses.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
We are looking for an experienced network support engineer with a strong technical background.
As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services.
You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide escalation support for the Escalations team.
You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver.
You should be comfortable taking on new challenges that develop your skills.
You should:
-Have a data-driven mindset/passion
-Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalations.
-Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.
-Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability and drive the goal of being proudly serviced by Oracle.
-Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of the ticket lifecycle
Resolve support/incidents & customer issues by troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
-Document key learnings and other relevant details as part of the support you provide.
-Continually improve skills through work experience and training(s)
-Identify opportunities to automate responses to common operational problems and requests
-Ensure compliance, configuration and data quality levels are maintained
-Work with internal stakeholders, external network, and security vendors
-Document work instructions or procedures
-Be wiling to work in rotational shifts to support customers globally
Career Level - IC2
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Unlock Your Technical Analyst Potential: Insight & Career Growth Guide
Real-time Technical Analyst Jobs Trends in Hyderabad, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Analyst in Hyderabad, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 183463 jobs in India and 6251 jobs in Hyderabad. This comprehensive analysis highlights market share and opportunities for professionals in Technical Analyst roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Oracle is currently hiring and seeking a Technical Analyst 2 Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Analyst 2 Support Jobs Hyderabad.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Oracle adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Analyst 2 Support Jobs India varies, but the pay scale is rated "Standard" in Hyderabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Analyst 2 Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Technical Analyst 2 Support interview at Oracle, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Oracle's products or services and be prepared to discuss how you can contribute to their success.
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