- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Architect.
 
  
  
    
    
  
      Urgent! Technical Architect Job Opening In Pune – Now Hiring Zendesk
Job description
As a Technical Architect, your primary responsibility will be to develop customized technical solutions that align with the unique business requirements and objectives of our customers.
Responsibilities:
Develop a comprehensive understanding of customers' functional and technical requirements, ensuring alignment with their business objectives through the effective use of Zendesk functionalities.
Owning the end-to-end technical delivery of specific customer implementation projects.
Delivering comprehensive, complex implementations of contact centers with Zendesk for Contact Center.
Configuring services and deploying resources in customer AWS accounts, using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3 and more.
Lead technical projects involving multiplate development and architecture resources.
Ability to translate customer business objectives into technical solutions.
Provide expert recommendations based on your extensive technical knowledge and experience, taking ownership of the definition, documentation, and execution of optimal technical solutions.
Collaborate closely with members of the Zendesk Professional Services team, including Engagement Managers, Services Consultants, Developers, and Quality Assurance Analysts, across various customer engagements, serving as the lead technical solution designer.
Produce Technical Design Documents (“TDD”) and Zendesk Custom App Specification Documents in accordance with customer needs.
Support the development and testing phases of custom solutions, working collaboratively with Zendesk Developers and Quality Assurance Analysts to address and resolve issues.
Assist in the functional design and configuration of Zendesk environments in partnership with Services Consultants and Engagement Managers.
Conduct technical training sessions, handovers, and knowledge transfer sessions to ensure continuity and understanding among stakeholders.
Maintain ongoing communication with Zendesk Engagement Managers regarding project status, issues, and outstanding efforts related to deliverables.
Manage and contribute to multiple projects concurrently, demonstrating strong organizational skills.
Uphold technical expertise across the entire Zendesk product suite while handling high-profile customer escalations with confidence and effectiveness.
Support pre-sales activities by gathering technical requirements and providing solutions and estimates to customers.
Maintain technical product expertise across Zendesk for Contact Center with both existing and prospective customers to understand their needs and lead technical discussions.
Articulate complex technical concepts to diverse audiences, including executive-level decision-makers
Identify workarounds for product limitations and collaborate with the Product team to recommend enhancements based on market demands
Qualifications:
Bachelor’s Degree or equivalent experience, with a minimum of 3 years in consulting services or programming
3+years of contact center experience, particularly on Amazon Connect.
Familiarity with a backend programming language, such as Java, C#, Node.js, Python, PHP
Experience implementing and supporting AWS environment
Experience building integrations and supporting contact center solutions in an end user or customer environment
Proven ability to manage multiple projects with competing priorities and successfully deliver on project goals
Strong analytical and project management skills, enabling the alignment of business requirements with technical solutions
Demonstrated capacity for prioritizing solutions effectively, with experience in automating deployments and improving solution efficiency
Familiarity with RESTful APIs and experience in developing, selling, or supporting SaaS applications
Familiarity with AWS or other cloud platforms (GCP, Azure)
Knowledge of various technical domains, including web development, mobile development, backend development, and automation
Excellent communication skills
Strong hands-on programming skills, experience developing solutions with code/scripting and comfortable with AWS Lambda and Python
Passion for building contact center solutions and getting hands dirty
Strong analytical problem-solving ability
#LI-MN4
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra.
Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our local office for part of the week.
The specific in-office schedule is to be determined by the hiring manager.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Technical Architect Potential: Insight & Career Growth Guide
Real-time Technical Architect Jobs Trends in Pune, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Architect in Pune, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 214502 jobs in India and 5089 jobs in Pune. This comprehensive analysis highlights market share and opportunities for professionals in Technical Architect roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Zendesk is currently hiring and seeking a Technical Architect to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Architect Jobs Pune.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zendesk adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Architect Jobs India varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Architect typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technical Architect, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
 
            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Architect interview at Zendesk, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zendesk's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Technical Architect is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!