Technical Business Analyst

Job description

JOB DESCRIPTION

At Lilly, we unite caring with discovery to make life better for people around the world.

We are a global healthcare leader headquartered in Indianapolis, Indiana.

Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism.

We give our best effort to our work, and we put people first.

We’re looking for people who are determined to make life better for people around the world.

About the Tech@Lilly Organization:

Tech@Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies.

What differentiates Tech@Lilly is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials.

We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of the enterprise.

About the Business Function:

Tech@Lilly Business Units is a global organization strategically positioned so that through information and technology leadership and solutions, we create meaningful connections and remarkable experiences, so people feel genuinely cared for.

The Business Unit organization is accountable for designing, developing, and supporting commercial or customer engagement services and capabilities that span multiple Business Units (Bio-Medicines, Diabetes, Oncology, International), functions, geographies, and digital channels.

The areas supported by Business Unit includes: Customer Operations, Marketing and Commercial Operations, Medical Affairs, Market Research, Pricing, Reimbursement and Access, Customer Support Programs, Digital Production and Distribution, Global Patient Outcomes, and Real-World Evidence.

Job Title: Business Analyst

A Business Analyst in the Global Data Team plays a strategic role in bridging the gap between business goals and data-driven solutions.

With a strong foundation in analytics, data governance, and cross-functional collaboration, they identify opportunities to enhance data management, optimize business processes, and support global decision-making.

They work closely with the Business Unit Tech@Lilly organization to design, develop, and support commercial and customer engagement services and capabilities.

Bringing domain expertise, strong stakeholder engagement skills, and a structured approach, they translate complex business requirements into scalable data and technology solutions.

Senior Business Analysts also contribute to data strategy, lead initiatives across geographies, and mentor junior analysts to foster a data-informed culture.

What you’ll be doing:

• Collaborate with global stakeholders across business, technology, and data teams to understand and document business requirements.
• Translate complex functional needs into detailed business and data requirements, ensuring alignment with enterprise data strategy.
• Partner with data engineers, product managers, and architects to design scalable solutions for data integration, reporting, and analytics.
• Define and maintain documentation for business workflows, data flow diagrams, use cases, and user stories.
• Drive global data initiatives including data quality, governance, and standardization projects.
• Analyze and interpret data to identify trends, gaps, and opportunities, presenting insights that inform decision-making at scale.
• Support the design and implementation of dashboards and KPIs using tools like Power BI, Tableau, or Qlik.
• Facilitate requirement-gathering workshops, backlog grooming sessions, and stakeholder demos across global teams.
• Ensure compliance with regulatory, privacy, and security standards in data handling and usage.
• Provide guidance and mentorship to junior Business Analysts and QA team members, ensuring alignment in documentation, testing, and delivery standards.

How You Will Succeed: 

Stakeholder Leadership

• Engage senior stakeholders and influence decision-making by clearly communicating business impact and data insights.
• Build strong cross-functional partnerships to align goals and drive unified delivery.

Analytical Thinking

• Leverage strong analytical skills to solve complex business problems using structured approaches and data-driven insights.
• Interpret business trends and convert them into meaningful KPIs and operational metrics.

Execution & Quality

• Deliver clear, actionable requirements and maintain traceability through testing and delivery phases.
• Ensure solution alignment with business goals, scalability, and long-term value.

Leadership & Collaboration

• Lead requirements efforts across multiple initiatives and mentor junior analysts.
• Promote a culture of collaboration, documentation, and continuous improvement.

What You should Bring:

• Proven ability to elicit, analyse, and document complex business and data requirements in global enterprise environments.
• Strong grasp of data management principles, including governance, metadata, quality, and master data management (MDM).
• Hands-on experience with data tools and ecosystems such as SQL, Excel, Power BI, Tableau, or similar platforms.
• Working knowledge of data warehousing concepts, cloud platforms (AWS, Azure, GCP), and enterprise data technologies.
• Excellent analytical and problem-solving skills, with the ability to turn raw data into clear, actionable insights.
• Demonstrated success in Agile environments, collaborating with product owners, engineers, and QA teams using tools like JIRA and Confluence.
• Strong communication, organization, and stakeholder management skills, with the ability to work effectively across geographies and time zones.

Basic Qualifications and Experience Requirement:

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 10–12 years of experience as a Business Analyst, with a strong background in data-centric, global environments.
• Proven track record of leading large-scale business analysis initiatives with measurable impact.
• Expertise in requirement gathering and stakeholder management across multiple regions and business units.
• Exposure to enterprise data platforms, data lakes, and compliance frameworks like GDPR or HIPAA.
• Ability to balance strategic thinking with detailed execution in delivering business-ready data solutions.
• Skilled in change management, end-user training, and driving adoption of data systems and tools.

Additional Skills/Preferences:

• Domain experience in healthcare, pharmaceutical ( Customer Master, Product Master, Alignment Master, Activity, Consent etc.
  
  ), or regulated industries is a plus.
• Core Business Analysis certifications such as CBAP®, CCBA®, ECBA® (IIBA) or PMI-PBA® are preferred to demonstrate structured analysis, requirement management, and stakeholder engagement expertise.
• Certifications in Agile methodologies (e.g., CSPO, ICP-BAF) and data tools (e.g., Power BI Data Analyst Associate) are a plus.

Additional Information:

• N/A

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions.

If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (*******************************************************) for further assistance.

Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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Business Operations Specialists