Technical Implementation Manager II

Job description

<p><p><b>Description :</b><br/><br/>ZoomInfo is where careers accelerate.<br/><br/>We move fast, think boldly, and empower you to do the best work of your life.<br/><br/>Youll be surrounded by teammates who care deeply, challenge each other, and celebrate wins.<br/><br/>With tools that amplify your impact and a culture that backs your ambition, you wont just contribute.<br/><br/>Youll make things happenfast.<br/><br/><b>About the role :</b><br/><br/>In this role, you will work on end-to-end technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions.<br/><br/>You'll troubleshoot and resolve complex issues, drawing on sound judgment and technical expertise.<br/><br/>A key part of the role involves developing and documenting best practices for implementation and client engagement.<br/><br/>Youll interact directly with clients through webinars and Q&A sessions, offering expert guidance and tailored solutions.<br/><br/><b>What Youll Do :</b><br/><br/>- Technical Implementation : Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives.<br/><br/>- Complex Issue Resolution : Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors.<br/><br/>- Exercise sound judgment within defined procedures and practices to determine appropriate action.<br/><br/>- Best Practices Development : Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality.<br/><br/>- Client Interaction : Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries.<br/><br/>- Mentorship : Mentor junior team members providing guidance and sharing expertise to foster their professional growth.<br/><br/>- Cross-functional Collaboration : Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration.<br/><br/>- Feedback Culture : Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction.<br/><br/>- Documentation : Document complex integration processes and client requirements accurately, ensuring clarity and consistency.<br/><br/><b>What you Bring :</b><br/><br/>- Experience : 3 to 5 years of technical troubleshooting, or customer onboarding in the SaaS industry.<br/><br/>- It is an Individual contributor role<br/><br/>- Technical Acumen: Advanced understanding of ZoomInfo RevOS Platforms and product solutions and good Working knowledge with CRM products<br/><br/>- Certifications : Relevant certifications in CRM and Marketing Automation platforms are highly desirable.<br/><br/>- Problem-Solving Skills : Proven ability to troubleshoot and resolve complex technical issues independently.<br/><br/>- Communication Skills : Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.<br/><br/>- Client Engagement : Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies.<br/><br/>- Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills.<br/><br/>- Strong understanding of data integrations, APIs, webhooks, and CRM architecture<br/><br/>- Familiarity with REST APIs, JSON, and Webhooks<br/><br/>- Understanding of API authentication methods (OAuth, API Keys)<br/><br/>- Ability to read and troubleshoot API calls, payloads, and response codes<br/><br/>- Exposure to data integration tools such as Postman, Mulesoft, Zapier, Workato, or Boomi<br/><br/>- Knowledge of data synchronization, ETL flows, and API rate limits<br/><br/>- Customizes advanced integration solutions and addresses a wide range of client-specific needs.<br/><br/>- Exercises significant judgment in decision-making processes, considering various factors and potential impacts<br/><br/>- Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes.<br/><br/><b>About us :</b><br/><br/>ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation.<br/><br/>Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.<br/><br/>ZoomInfo may use a software-based assessment as part of the recruitment process.<br/><br/>More information about this tool, including the results of the most recent bias audit, is available here.<br/><br/>ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status.<br/></p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations