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      Urgent! Technical lead - support platform engineering Job Opening In India, India – Now Hiring Amura Health
 
                        
                         Amura’s VisionWe believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain.
Billions of healthier brains, sitting in healthier bodies, can solve problems that defy solutions today — including existential threats.
This will make the world richer beyond imagination and lead us into a new renaissance, with deeper intellect, less acrimony, and a kinder outlook on life.We find this vision exhilarating — and we’re building this future as quickly as possible.Role OverviewWe are seeking a Tech Lead (5–7 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function.You will:Lead a small, high-impact engineering team.Own the support tooling roadmap.Implement solutions for ticket triage, data quality issues, automation, and integrations with our healthcare Saa S platform.This is a hands-on technical leadership role for someone who thrives on solving operational challenges, building frameworks from scratch, and enabling support teams to scale effectively.Key Responsibilities1.
Build & Enhance Support PlatformOwn engineering roadmap for support tooling (ticketing, triage, automation).Design scalable frameworks for fast triage, data-driven escalation, and high-quality resolution.Integrate support tooling with backend, CMS, and analytics systems.2. Technical Leadership & DeliveryLead a small team of SEs/SSEs with guidance on design, architecture, and coding standards.Stay hands-on with coding & reviews.Work closely with PMs and BAs to translate requirements into execution.3. Automation, Data & AI-Driven SupportImplement automation workflows (bots, routing, notifications).Adopt AI/ML for ticket classification, triage, and predictive resolution.Build dashboards for KPIs (FRT, TTR, resolution quality).4.
Cross-functional CollaborationPartner with Product, QA, Customer Success, and Ops to align on support needs.Be the engineering voice in escalation, release readiness, and support enablement.Collaborate with content/ops teams to enable self-service (FAQs, in-app help).5.
Documentation & Knowledge ManagementMaintain technical documentation for support tooling & integrations.Contribute to knowledge bases (internal + external).Foster a documentation-first culture.What We’re Looking ForMust-Have5–7 yrs software engineering experience, with 2+ yrs in a senior/lead role.Proven experience building platforms, support tools, or automation systems.Strong skills in Python/Node/Java, SQL, AWS/GCP, and integrations with ticketing systems (Zendesk, Freshdesk, Service Now, Jira Service Management).Experience leading small teams, delivering from design → build → release.Strong problem-solving skills, bias for execution.Nice to HaveExperience with Saa S or healthcare platforms.Familiarity with AI/ML-driven support (classification, NLP bots).Hands-on with support metrics (CSAT, SLA, TTR).Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).FAQsWho is Amura?
A health startup with presence in multiple countries.How old are you?
6+ years.What’s special about you?Clients love our protocol (82+ NPS, all growth organic).Our team blends operations, medicine, and marketing brilliance.What’s special about working here?
Grow crazy-fast: 5 years of growth in 1 year.
But only if you’re not ordinary — this is high-impact work.What kind of people do you want?People who value human life and want measurable global impact.Those who thrive at the edge of their best, seeking growth and challenges.Where is your office?
 Chennai (Perungudi)Work Model Work from Office – because great stories are built in person!Online Presence  amura.ai |@Amura Health on all socials PerksGreat salary + faster career growth.Health insurance (you + dependents).Free access to Amura programs for you & your family (only consumables extra).
                      
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Unlock Your Technical lead Potential: Insight & Career Growth Guide
Real-time Technical lead Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical lead in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 263490 jobs in India and 21499 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Technical lead roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Amura Health is currently hiring and seeking a Technical lead support platform engineering to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amura Health adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical lead support platform engineering Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical lead support platform engineering typically include Information Technology and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical lead support platform engineering interview at Amura Health, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amura Health's products or services and be prepared to discuss how you can contribute to their success.
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