Technical Operations Engineer, Corporate Internet of Things

Job description

Technical Operations Engineer, Corporate Internet of Things

_corporate_fare_ Google _place_ Hyderabad, Telangana, India

**Mid**

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

**Minimum qualifications:**

+ BA/BS degree or equivalent practical experience.
+ 2 years of experience as a Support or Operations Engineer.
+ Experience as a Subject Matter Expert in the Windows, Linux OS Platforms, IT and Networking Hardware and Software concepts.

**Preferred qualifications:**

+ Experience in IT Operations, Windows, gLinux, Project Management and Technical Support Operations.
+ Experience in Plx Scripts, Technical Writing and Network Diagnostics.
+ Experience in Plx Scripts, Technical Writing and Network Diagnostics.

**About the job**
Technical support for a technology company is a big task.

As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running.

Your team provides the front line user support for all of our internal tools and technologies.

Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.
The Core team builds the technical foundation behind Google’s flagship products.

We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google.

These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer.

We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems.

As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

**Responsibilities**

+ Central technical support owner for the Internet of Things (IoT) support ecosystem, acting as the primary liaison between our support organization and engineering product teams.
+ Be responsible for navigating all new product introductions, from hardware to software and overseeing crucial ongoing and upcoming initiatives like the OS upgrades of Windows workstations.
+ Support vulnerability updates and patches for the gLinux jump-boxes that allow remote access to the Windows workstations and influence the road map of key IoT fleet management tools to ensure support ability of the IoT fleet.
+ Support strategy leading efforts in proactive fleet management and data analysis.

Maintaining the hardware optimally before they impact users, thereby improving our incident and problem management capabilities and significantly reducing downtime.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer.

We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes.

Please do not forward resumes to our jobs alias, Google employees, or any other organization location.

Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

Required Skill Profession

Other General