Technical Recruiter II

Job description

**Job Summary**

We are seeking a Talent Acquisition Specialist II with a strong background in Service Desk and Infrastructure Management hiring.

In this role, you will be responsible for driving full-cycle recruitment to support our IT operations and managed services functions, ensuring timely hiring of high-quality candidates.

You’ll partner closely with business stakeholders to understand workforce needs and deliver talent that drives business success.

**Duties and Responsibilities**

+ Manage end-to-end recruitment for roles in Service Desk, Infrastructure Management, and others as needed.
+ Collaborate with hiring managers to define role requirements, sourcing strategy, and hiring timelines.
+ Utilize multiple sourcing channels (job boards, employee referrals, and internal database) to build strong talent pipelines.
+ Conduct initial screenings, evaluate technical fit (in collaboration with hiring managers), and coordinate interviews.
+ Drive a best-in-class candidate experience, maintaining professional communication and timely updates.
+ Ensure recruitment SLAs such as time-to-fill, time-to-offer, and candidate pipeline quality are met.
+ Track and maintain accurate data in the Applicant Tracking System (ATS) and recruitment reports.
+ Maintain compliance with company policies and local labor regulations.
+ Collaborate with TA peers on employer branding initiatives and continuous process improvement.

**Basic Qualifications**

+ 3–5 years of recruitment experience, with 2+ years focused on hiring for Service Desk and Infrastructure Management roles.
+ Solid understanding of IT services frameworks, shift-based support models, and L1–L3 support structures.
+ Proven experience working in a fast-paced, high-volume hiring environment.
+ Strong communication and stakeholder management skills.
+ Hands-on experience with ATS tools.
+ Proficient in using sourcing platforms like LinkedIn Recruiter, Naukri, Indeed, etc.
+ Collaborate with hiring managers to define role requirements, sourcing strategy, and hiring timelines.
+ Utilize multiple sourcing channels (LinkedIn, job boards, employee referrals, and internal database) to build strong talent pipelines.
+ Conduct initial screenings, evaluate technical fit (in collaboration with hiring managers), and coordinate interviews.
+ Drive a best-in-class candidate experience, maintaining professional communication and timely updates.
+ Ensure recruitment SLAs such as time-to-fill, time-to-offer, and candidate pipeline quality are met.
+ Track and maintain accurate data in the Applicant Tracking System (ATS) and recruitment reports.
+ Maintain compliance with company policies and local labor regulations.
+ Collaborate with TA peers on employer branding initiatives and continuous process improvement.

**Preferred Qualifications**

+ Prior experience supporting a global IT services organization.
+ Exposure to diversity hiring practices in India.
+ Bachelor's degree in HR, Business, or related field; certification in recruitment or sourcing is a plus.
CompuCom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Required Skill Profession

Other General