Technical Solutions Engineer Manager, Networking

Job description

Technical Solutions Engineer Manager, Networking

_corporate_fare_ Google _place_ Bengaluru, Karnataka, India; Pune, Maharashtra, India

**Advanced**

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

_info_outline_

XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **Bengaluru, Karnataka, India; Pune, Maharashtra, India** .

**Minimum qualifications:**

+ Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
+ 13 years of experience in troubleshooting and advocating for customer's needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
+ 13 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
+ Experience in reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.

**Preferred qualifications:**

+ Knowledge of Google Cloud networking services, protocols, and tools.
+ Ability to analyze network issues and identify root causes.
+ Ability to lead and guide a team of support engineers.
+ Excellent communication skills to interact with customers, engineers, and management.
+ Excellent investigative and problem-solving skills to resolve technical issues.

**About the job**

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud.

Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

The Google Cloud Platform (GCP) Support regional Networking lead centers on Google Cloud networking; experience with traditional, on-premises networking infrastructure is a significant advantage.

In this role, you will work with physical network devices like routers, switches, and firewalls to provide an understanding of how networks function at a fundamental level.

You will translate this to cloud networking, aiding customers in operating hybrid cloud environments, understanding network topologies, and appreciating the underlying principles that govern network behavior.

You will work on networking technologies beyond the cloud (e.g., Software Defined Networking (SDN), network virtualization, and various network protocols).

Google Cloud accelerates every organization’s ability to digitally transform its business and industry.

We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably.

Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**

+ Manage and develop a performing networking support team, setting priorities aligned with organizational goals.

Conduct regular check-ins to provide coaching, feedback, and performance insights.
+ Demonstrate knowledge of Google Cloud networking (e.g., Virtual Private Cloud (VPC), Interconnect, Load Balancing, Domain Name System (DNS)) and protocols (e.g., Transmission Control Protocol/Internet Protocol (TCP/IP), Border Gateway Protocol (BGP).

Guide troubleshooting of packet flows using diagnostic tools to ensure issue resolution.
+ Oversee and resolve escalations, ensuring communication and collaboration across customers, engineering, and Site Reliability Engineer (SRE) teams.
+ Identify and drive enhancements in processes, tools, and documentation through automation, analytics, and customer insights.
+ Advocate network reliability, performance, and security by tracking metrics (e.g., Objectives and Key Results (OKRs), Customer Satisfaction (CSAT), escalation rates) and using data to improve customer experience and service quality.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer.

We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes.

Please do not forward resumes to our jobs alias, Google employees, or any other organization location.

Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

Required Skill Profession

Other General