Urgent! Technical Support Analyst Job Opening In Bengaluru – Now Hiring The Cigna Group
Role title – Technical Support Analyst
**Organization**
Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.
You’ll be joining a global team with offices located India.
Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malysia.
**Role**
The Technical Support Analyst role will join our Production Support team responsible for supporting a portfolio of applications, portals and services predominantly using Java and React native.
Responsible for the oversight of day-to-day activities of the production environments.
The Production Support team provides several services for International Health (IH) including:
+ Application Support
+ 24/7 Production Support
+ Monitoring, triage, defect identification and remediation
+ Configuration updates, data fixes, ad-hoc reporting requests
+ Incident Management
+ Release Management
+ Change Management
+ Collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents
The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction.
The motivation to drive change towards modernisation and automation across the team’s processes and practices.
The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.
The primary focus of this role will be supporting new Mobile & Web portals written using REACT native.
Frontend (App & Web) troubleshooting skills and a basic understanding of IOS & Android development concepts will be essential for success.
This role requires a good balance between providing technical guidance/analysis, resolving technical and data related tasks, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs.
Working with our development teams to identify and agree remediation for identified defects, supporting the release process as required.
**Candidate profile**
Cigna is specifically looking for a dynamic, seasoned, experienced Technical Support Analyst with strong Java and React (React Native) skills and demonstrable experience of supporting React Native mobile & web portals, you will be comfortable with Frontend troubleshooting, backend & API debugging, understand how APIs function and have the ability to use tools such as Postman to test API functionality.
Mobile App specific troubleshooting and an understanding of the App stores submission and release issues, the ability to troubleshoot firebase (FCM) or Apple push notifications (APNs), Github actions understanding CI/CD pipelines for deployments.
An IT professional with strong skills in Production Support, Application Management & Support processes, Insurance or Financial services background would be a strong advantage.
Must have confidence to quickly learn the technical and functional aspects of a complex service.
Ability to communicate with technical and operations (non-technical) team member
**Behaviours**
Strong Communication Skills
Self-Motivated
Problem Solver
Autonomous
Process Minded
Continuous Improvement Driven
**Skills and Experience**
Candidates must have strong experience in the following areas:
+ Troubleshooting Production Incidents
+ Incident Management Skills
+ Proven track record in day-to-day Production Support
+ React Native – debugging mobile specific issues (IOS, Android)
+ React.js able to identify issues in the web application
+ JavaScript/TypeScript
+ Log Analysis & Monitoring
+ Handling Authentication issues, OAUTH, JWT and OKTA
+ Strong analytical and troubleshooting skills
+ Maintains process and troubleshooting documentation to be utilized by the team
Cigna uses the following tools, experience in the following is desirable:
+ ServiceNow
+ AWS Cloud Watch
+ Dynatrace & Splunk
+ OKTA
+ Confluence
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.
We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Join us in driving growth and improving lives.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 133184 jobs in India and 10664 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! The Cigna Group is currently hiring and seeking a Technical Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Analyst Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Cigna Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Analyst Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Technical Support Analyst interview at The Cigna Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Cigna Group's products or services and be prepared to discuss how you can contribute to their success.
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