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Technical Support Analyst Job Opening In India, India – Now Hiring Sharp Brains


Job description

Job Description:

Responsibilities:

  • Monitoring and Incident Management:
  • Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
  • Provide first-line support for network incidents and service requests, escalating to higher levels as necessary.
  • Diagnose basic networking issues, including connectivity problems, DNS issues, or VPN connectivity.
  • Troubleshooting and Diagnostics:
  • Use diagnostic tools to identify and resolve network-related issues.
  • Work with customers or internal teams to troubleshoot basic network-related issues, including hardware and software problems.
  • Configuration and Support:
  • Configure and maintain basic network devices like switches, routers, and access points.
  • Support the installation of new hardware and software to ensure smooth network operations.
  • Documentation:
  • Maintain accurate records of network issues, incidents, and resolutions.
  • Document troubleshooting procedures and configurations to ensure continuity.
  • Customer Support:
  • Provide excellent customer support to end users and clients for network-related issues.
  • Educate users on best practices and provide solutions for recurring issues.

Skills & Qualifications:

  • Technical Skills:
  • Basic knowledge of networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.).
  • Familiarity with network devices such as routers, switches, firewalls, and wireless access points.
  • Experience with monitoring and diagnostic tools (e.G., Wireshark, PRTG, SolarWinds).

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in India, India, highlighting market share and opportunities for professionals in Technical Support roles.

121753 Jobs in India
121753
9533 Jobs in India
9533
Download Technical Support Jobs Trends in India and India

Are You Looking for Technical Support Analyst Job?

Great news! is currently hiring and seeking a Technical Support Analyst to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sharp Brains adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Technical Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Technical Support Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Analyst Job Success

Sharp Brains interview tips for Technical Support Analyst

Here are some tips to help you prepare for and ace your Technical Support Analyst job interview:

Before the Interview:

Research: Learn about the Sharp Brains's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Final Thought:

To prepare for your Technical Support Analyst interview at Sharp Brains, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sharp Brains's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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