Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Support Analyst.
India Jobs Expertini

Urgent! Technical Support Analyst Job Opening In Industrial Area – Now Hiring HCLTech

Technical Support Analyst



Job description

INTERNATIONAL VOICE / NON VOICE is must

  • Excellent Communication with International Voice Support experience.
  • Hands on experience in Mobility related Application & Desktop/General system related issues
  • Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.
  • In-depth experience knowledge on MS office/O365
  • Experience in Telecom will be added advantage.

Roles & Responsibilities.

  • To maintain high efficiency in handling escalated calls from L1 team.
  • To resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases
  • To update worklogs and follow shift for escalation process and process compliance
  • Handling all the queues efficiently and work towards case closure.


Required Skill Profession

Computer Occupations



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Technical Support Potential: Insight & Career Growth Guide