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Technical Support Associate Job Opening In India, India – Now Hiring Infosys BPM


Job description

Greetings from Infosys BPM Ltd.,


We are hiring for Service Desk in Pune.


Please find below Job Description for your reference:


Infosys BPM Ltd.

is hiring for (Service Desk)


  • Job Location: Pune
  • Qualification: Service Desk Full time Graduates
  • Experience: 1 - 4 Years


Job Description: Senior Process Executive

Location: Pune

Employment Type: Full-Time.


Key Responsibilities:


  • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  • Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
  • Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
  • General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
  • Productivity applications like Microsoft office tools.
  • Open to work in 24*7 and work from office environment
  • Analytical problem solvers who will understand issues and to resolve customer issues
  • Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
  • Being proactive and show the utmost respect for customers time
  • Good time management, ensuring all contacts with customers add value
  • Work from Office


Must adhere and non-negotiables:


  • Excellent in communication.
  • Need to work on US shift timings.
  • Need to complete specific and dedicated training programs set by the client.
  • 24*7 ,flexible shifts100% WFO, no hybrid


Preferred Qualifications:


Any Graduate - Additional certifications in customer service/upskilling


Preference will be given to the Immediate Joiners


Note: Infosys BPM is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.


Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd

Required Skill Profession

Computer Occupations


  • Job Details

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10065 Jobs in India
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