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Technical Support Associate Job Opening In Kolkata – Now Hiring Infosys BPM


Job description

Job description

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support & Service Desk!


Locations: Kolkata (Interview)


Job Locations: Pune


Walk-In Dates: 10th October 2025

Time: 10:00 AM to 1:00 PM

Venue: : Infosys Ltd Plot IIIG/2, P.S- NEWTOWN Kolkata 700135

Mode: 100% Work from Office (WFO)


Who We Are Hiring

Were on the lookout for Customer Service & Service Desk expertise (0-4 year experience) who are enthusiastic and have a passion for customer excellence.

If youre looking to grow with a global leader, this is your chance to start strong!

Open Roles:

Customer Support


Location: Pune


Work Mode: Work from Office

Shifts: 24x7 rotational (Including Night Shifts)

Experience: 0-4 years

Qualification: Full-time Graduates

What You'll Do:

  • Be the voice of the brand resolve customer queries via calls, chat, and email.
  • Deliver exceptional customer experiences with empathy and efficiency.
  • Own and resolve issues independently with analytical thinking.
  • Respect customer time and ensure every interaction adds value.
  • Thrive in a collaborative, high-energy environment.

What Were Looking For:

  • Excellent communication skills.
  • Quick problem-solving abilities.
  • Willingness to work in a 24x7 setup.
  • A proactive mindset and strong time management.

Service Desk

Location: Pune

Work Mode: Work from Office

Shifts: 24x7 rotational (Including Night Shifts)

Experience:1-2 years of Experience (Minimum 1 year in IT Service Desk / Tech Support)

Your Mission:

  • Provide remote support for laptops, desktops, LAN issues, and applications.
  • Troubleshoot across platforms Windows, Android, iOS.
  • Support Microsoft tools: Outlook, Teams, SharePoint, OneDrive, Skype.
  • Handle registry fixes, patch upgrades, virus/security troubleshooting.
  • Collaborate on network issues including VPN, TCP/IP, and OSI models.

Your Toolkit:

  • Intermediate knowledge of OS, browsers, and MS Office Suite.
  • Experience in a busy ICT Service Desk environment.
  • Basic networking knowledge and troubleshooting skills.

What You Need to Bring

  • Excellent communication skills (written & verbal English)
  • Willingness to work in US time zones (Night Shifts)
  • Any Full-time Graduate (No backlogs)
  • Commitment to 100% Work from Office (No Hybrid)
  • Readiness to complete client-specific training
  • Ability to handle 24x7 rotational shifts

Preferred: Basic understanding or any customer support/Service Desk expertise

Mandatory Documents to Carry

  • Updated printout of your resume
  • Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
  • All original academic documents for verification:
  • 10th & 12th Marksheets
  • Graduation (All Semesters, CMM, Provisional & Degree Certificate)

Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

  • Carry a copy of this email/invitation
  • Register your application in advance
  • Walk into the Infosys Pune Campus on 09th and 14th October 2025 between 10:00 AM 1:00 PM

Why Infosys BPM?

  • Work with a global brand
  • Extensive training & upskilling programs
  • Fast-track career growth in tech support or customer success
  • Dynamic, inclusive, and team-oriented culture

Come build your career with Infosys BPM.

Lets grow, together.

We cant wait to meet you!

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

www.Infosysbpm.Com

Bangalore | Pune | Global Locations

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Kolkata, India, highlighting market share and opportunities for professionals in Technical Support roles.

133208 Jobs in India
133208
1144 Jobs in Kolkata
1144
Download Technical Support Jobs Trends in Kolkata and India

Are You Looking for Technical Support Associate Job?

Great news! is currently hiring and seeking a Technical Support Associate to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Infosys BPM adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Technical Support Associate Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kolkata. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Associate?

Key qualifications for Technical Support Associate typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Associate?

To improve your chances of getting hired for Technical Support Associate, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Associate Job Success

Infosys BPM interview tips for Technical Support Associate

Here are some tips to help you prepare for and ace your Technical Support Associate job interview:

Before the Interview:

Research: Learn about the Infosys BPM's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Associate interview at Infosys BPM, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Infosys BPM's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Associate Positions

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