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Urgent! Technical Support - Contact Centre Systems Job Opening In Hyderabad – Now Hiring ECS | Enterprise Change Specialists
Job Summary
We are looking for a skilled Contact Center Technical Support Engineer with deep expertise in contact center technologies to support the seamless operation of customer service platforms.
This role requires diagnosing, troubleshooting, and resolving technical issues across various systems, including IVR, workforce management, quality management, and conversational AI.
The engineer will work closely with cross-functional teams to maintain high system performance, support configuration and customization, and ensure compliance with security standards.
Must Have Skillsets (Mandatory)
- Technical Expertise: Proficiency in contact center technologies, including IVR, conversational AI bots, quality management, recording, workforce management, and PCI compliance.
- Troubleshooting and Maintenance: Strong skills in diagnosing and resolving system issues, performing root cause analysis, conducting system health monitoring, and performing routine software updates and patches.
- System Configuration: Experience with IVR configuration and customization, and validating solution designs with system architects.
- Cloud Platforms: Familiarity with AWS, Microsoft Azure, and cloud application architecture, including microservices, Kubernetes, and Docker.
- Communication Skills: Strong verbal and written communication skills, with the ability to collaborate effectively across teams.
Good to Have Skillsets (Optional)
- Networking and Security: Knowledge of VOIP, SIP, messaging, carrier infrastructure, networking, and security.
- Data Analysis: Experience in data analysis within contact center environments, including proficiency in data analysis tools like Excel, SQL, Power BI, and Tableau.
- Automation: Knowledge of scripting languages such as Python and JavaScript for automation.
- Industry Experience: Prior experience in the airline industry or working within high-volume contact centers.
Qualifications and Experience
- Education: Bachelor’s degree in IT, Computer Science, or a related field.
- Certifications: Genesys Certification or relevant training (Cloud or Engage preferred).
- Experience: Proven experience in contact center technical support, data analysis, and cloud environments.
- Professional Attributes: Strong analytical and problem-solving skills, ability to handle multiple priorities in a fast-paced environment, and a collaborative mindset for cross-functional work.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Hyderabad, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Hyderabad, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 133149 jobs in India and 4723 jobs in Hyderabad. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ECS | Enterprise Change Specialists is currently hiring and seeking a Technical Support Contact Centre Systems to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ECS | Enterprise Change Specialists adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Contact Centre Systems Jobs India varies, but the pay scale is rated "Standard" in Hyderabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Contact Centre Systems typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Technical Support Contact Centre Systems interview at ECS | Enterprise Change Specialists, research the company, understand the job requirements, and practice common interview questions.
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