Urgent! Technical Support Engineer - Automation Job Opening In Hyderabad – Now Hiring Trigent Software Private Limited
<p><b>Job Title:</b> Technical Support Engineer - Automation<br /> <b>Location:</b> Hyderabad / Onsite<br /> <b>Number of Positions:</b> 1</p> <p><b>About the Role:</b><br /> We are looking for a skilled Technical Support Engineer to provide exceptional support for our automation platform.
In this role, you will help customers troubleshoot technical issues, answer questions, and ensure smooth resolution of cases via web, chat, email, and telephone.
You will collaborate with internal teams, use diagnostic tools to isolate issues, and contribute to process and product improvements.</p> <p><b>Key Responsibilities:</b></p> <ul> <li> <p>Resolve technical cases and provide timely solutions to customers.</p> </li> <li> <p>Analyze, debug, and troubleshoot server-side JavaScript, Unix Shell, Windows scripting, and PowerShell issues.</p> </li> <li> <p>Perform server administration across Windows and Unix platforms, including user permissions, domain configuration, and execution of SUDO policies.</p> </li> <li> <p>Work with cloud platforms such as AWS, Azure, VMWare, and Amazon EC2 (ARM templates, CFT).</p> </li> <li> <p>Troubleshoot using network protocols (HTTP, TCP, FTP/SFTP, SOAP, REST) and tools like Wireshark and Traceroute.</p> </li> <li> <p>Review log files and apply standard debugging practices to isolate root causes.</p> </li> <li> <p>Use incident management, knowledge base, defect tracking, and escalation practices effectively.</p> </li> <li> <p>Communicate clearly and empathetically with customers to ensure excellent support experiences.</p> </li> </ul> <p><b>Mandate / Good-to-Have Skills:</b></p> <ul> <li> <p>Server-side object-oriented JavaScript, Unix Shell scripting, Windows scripting, PowerShell</p> </li> <li> <p>Server administration across Windows/Unix</p> </li> <li> <p>Cloud platforms: AWS, Azure, VMWare, Amazon EC2 (ARM templates, CFT)</p> </li> <li> <p>Networking protocols: HTTP, TCP, FTP/SFTP, SOAP, REST; troubleshooting tools like Wireshark, Traceroute</p> </li> <li> <p>Strong troubleshooting, root cause analysis, and analytical skills</p> </li> <li> <p>Incident management and escalation processes</p> </li> <li> <p>Excellent verbal and written communication</p> </li> </ul> <p><b>Education & Experience:</b></p> <ul> <li> <p>Bachelor's degree in Computer Science or related field (or equivalent experience)</p> </li> <li> <p>2+ years of customer-facing technical support experience (web-based products or e-commerce preferred)</p> </li> <li> <p>Strong communication skills</p> </li> </ul> <p><b>Why Join Us:</b><br /> Be part of a team that values creative problem-solving, collaboration, and continuous improvement while delivering exceptional customer experiences.</p>
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Hyderabad, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Hyderabad, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 135456 jobs in India and 4248 jobs in Hyderabad. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Trigent Software Private Limited is currently hiring and seeking a Technical Support Engineer Automation to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Engineer Automation Jobs Hyderabad.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trigent Software Private Limited adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer Automation Jobs India varies, but the pay scale is rated "Standard" in Hyderabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Engineer Automation typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Engineer Automation interview at Trigent Software Private Limited, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Trigent Software Private Limited's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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