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Urgent! Technical Support Engineer Job Opening In Bengaluru – Now Hiring Aspen Technology

Technical Support Engineer



Job description

The driving force behind our success has always been the people of AspenTech.

What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.

You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Customer Support and Training teams are responsible for resolving customer issues, ensuring any customer experience is delivered to high quality standards and training, and working amongst cross-functional teams for the best solutions.

Our goal is to continuously provide product improvements, business growth, with the highest level of customer satisfaction.

Your Impact

  • Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
  • Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary software.
  • Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
  • Deliver high-quality training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers.
  • Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
  • Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution.

    Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities.
  • Develop strong relationships with customers, building an understanding of their business needs and challenges.
  • Collaboration with other AspenTech functions to maintain and develop business opportunities.
  • Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality.
  • Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase.
  • What You'll Need

  • Minimum of 2+ year(s) Relevant/industry experience preferred.

    University experience may count.
  • Previous experience with AspenTech software or other advanced tool from another vendor is a plus.
  • Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.

  • The ability to identify opportunities that create value for customers with a strong customer first mindset.
  • Ability to manage multiple responsibilities and competing priorities.
  • Ability to travel.

    Travel is usually less than 25% and may occasionally be international.
  • Bachelor’s Degree required in Electrical Engineering, Systems Engineering or related field.

    Masters’ degree preferred.
  • Strong technical background in automation and computers preferred.
  • Knowledge of public utilities is a plus.
  • #LI-RR1

  • Required Skill Profession

    Computer Occupations



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      Unlock Your Technical Support Potential: Insight & Career Growth Guide


    • Real-time Technical Support Jobs Trends in Bengaluru, India (Graphical Representation)

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Aspen Technology adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying India laws and regulations
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    • Interview Tips for Technical Support Engineer Job Success
      Aspen Technology interview tips for Technical Support Engineer

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Aspen Technology's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
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      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
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      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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      Final Thought:

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