Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Support Engineer CCaaS.
India Jobs Expertini

Urgent! Technical Support Engineer - CCaaS Job Opening In Gurugram – Now Hiring Confidential

Technical Support Engineer CCaaS



Job description

Role Responsibilities:

  • Troubleshoot technical issues and resolve customer inquiries via tickets.
  • Investigate customer-reported issues, debug software, and analyze logs to find root causes.
  • Develop and maintain product knowledge to ensure timely issue resolution.
  • Collaborate with cross-functional teams for product improvements and escalations.

Key Deliverables:

  • Timely resolution of customer issues, preventing ticket reopening and escalations.
  • Effective documentation for common troubleshooting and solutions.
  • Conduct quality assurance and provide feedback for product enhancements.
  • Meet SLAs and ensure smooth collaboration across teams for optimal support.


Skills Required
Javascript, Mysql, Technical Support, Digital Marketing, Crm


Required Skill Profession

Computer Occupations



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Technical Support Potential: Insight & Career Growth Guide