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Technical Support Engineer Job Opening In Chennai – Now Hiring Consolidated Analytics


Job description

The position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.



About the Role


Exp Required: 3 to 7 Years


The role involves providing L1 Technical Support to end customers, addressing various IT and technical queries, and ensuring effective troubleshooting and resolution of issues.



Responsibilities


  • Be the first point of contact for all IT & Technical queries.
  • Troubleshoot system and network problems and diagnose and solve hardware/software faults.
  • Should be well versant with network connectivity testing tools and identify issues.
  • Repair a fault or set up a system following diagrams and written instructions.
  • Support the rollout of new computer applications.
  • Respond to service incidents within the times specified in any Service Level Agreement (SLA).
  • Provide technical support on O365 based applications and Portal administration.
  • Provide telephone, e-mail, and remote support to all IT users, solving their problems and provide procedural documentation as required.
  • Use remote support tools to manage remote systems and desktops.
  • Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
  • Set up new users’ accounts and profiles and deal with password issues.
  • Work assiduously on a task until completion (or referral to third parties, where appropriate).
  • Prioritize and manage many open cases at one time.
  • Identify and correct or advise on operational issues with end users’ computer systems.
  • Provide basic software training and advice to end-users.
  • Establish and maintain good working relationships with, colleagues, end-users, and other professionals (e.g., suppliers and software developers).
  • Perform all duties and responsibilities in line with current security procedures.
  • Work flexibly – recognizing that many duties require to be undertaken outside normal working hours to minimize disruption to end-users.
  • Carry out any other reasonable request within the capability of the job.
  • Other duties as assigned.


Qualifications



  • Bachelor’s degree in computer sciences, Technology, degree, or relevant experience.
  • Microsoft Operating Systems Windows Server 2016 and above, Windows 10, Windows 11.
  • Microsoft Office 365.
  • Sophos, Defender Antivirus.
  • Knowledge or Experience on Remote Desktop Technologies like Workspot, Citrix.


Required Skills



  • Technical Capacity
  • Ethical Conduct
  • Communication Proficiency
  • Personal Effectiveness/Credibility

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Chennai, India, highlighting market share and opportunities for professionals in Technical Support roles.

135454 Jobs in India
135454
2846 Jobs in Chennai
2846
Download Technical Support Jobs Trends in Chennai and India

Are You Looking for Technical Support Engineer Job?

Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Consolidated Analytics adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

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2. Loyalty

3. Impartiapty

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6. Respect for human rights

7. Obeying India laws and regulations

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Interview Tips for Technical Support Engineer Job Success

Consolidated Analytics interview tips for Technical Support Engineer

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Before the Interview:

Research: Learn about the Consolidated Analytics's mission, values, products, and the specific job requirements and get further information about

Other Openings

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