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Technical Support Engineer Job Opening In Chennai – Now Hiring HappyFox


Job description

We are looking for Technical Support Engineers.

You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team.

Responsibilities:

  • Investigate and identify root cause of customer issues and drive resolutions across various teams

  • Provide expert level technical support and deal with issues escalated by junior support staff

  • Manage customer issues related to the installation, configuration, and operation of the product suite and cloud deployments on a timely basis

  • Act in a development capacity on product and process improvement projects

  • Document defect and enhancement requests on behalf of customers

  • Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence

  • Give customers prompt and reliable updates related to applications

  • Work with internal teams in a consultative and supportive role

  • Train teams/members on the nuances of applications using simulations when required

  • Work as an advisor on the product best practices for better supportability
  • Requirements:

  • Bachelor’s degree in engineering or a related field

  • Proven technical support experience of at least 5 years supporting SaaS based applications and a minimum of 1 year experience in L2 support

  • Excellent written and verbal communication skills

  • Ability to thrive in a high-pressure environment

  • Passionate about learning and mastering new technologies and skills

  • Applicants with programming background are preferred
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


    Real-time Technical Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Chennai, India, highlighting market share and opportunities for professionals in Technical Support roles.

    135454 Jobs in India
    135454
    2846 Jobs in Chennai
    2846
    Download Technical Support Jobs Trends in Chennai and India

    Are You Looking for Technical Support Engineer Job?

    Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HappyFox adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying India laws and regulations

    What Is the Average Salary Range for Technical Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Chennai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Technical Support Engineer Job Success

    HappyFox interview tips for Technical Support Engineer

    Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

    Before the Interview:

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    Other Openings

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