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Technical Support Engineer Job Opening In Coimbatore – Now Hiring Cimpress


Job description

About the role:
The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic.

The candidate will coordinate with cross-functional teams, analyze logs and transactions, and ensure timely issue resolution and stakeholder communication.

A background in E-Commerce, Telecom, Enterprise IT, or Banking is preferred, with basic knowledge of operating systems, databases, and monitoring tools.

Strong communication skills, attention to detail, and willingness to work in night or weekend shifts are essential.
Job qualification:
Bachelor's degree in engineering/computer science with
technical understanding and experience.
MCA in IT or Computers
BTech or BE or MTech from non-IT & Computers stream
BTech or BE or MTech IT or computers but do not want to get in coding and testing of IT
Experience & Technical details:
Minimum 2+ years of experience in E-Commerce/Telecom/Enterprise IT / Banking industry
Monitor scheduled alerts (infra & application) on mails or via system like solarwinds, new relic etc
Once alert is received on basis of criticality connect with right teams over email or chat
Follow up with teams through the alert while it gets fixed
Communicate to stake holder until issue is fixed
Optimize the alerts on continuous basis to avoid unwanted and unnecessary alerts
Maintaining and updating technical documentation and SOPs
Attention to detail, a proactive approach while working on alerts
Complete ownership of L1 and L2 support
Understanding the functioning of the system.
Collaborating with other verticals.
To check/Analyze the transactions and logs and device settlements.
Monitor process and software changes that impact production support
Experience in providing L2 level support to customers (medium to large).
Experience in analysis application logs for errors and corrections.
Understanding and exposure to DB (Oracle, Mongo DB, Sql) will be added advantage.
Knowledge on Python, selenium tools for automation will be added advantage.
Technical experience for role:
Basic understanding of operating systems
Basic understanding of server, client, network, storage & backup
Basic understanding of monitoring tool, knowledge in relational database, Linux, UNIX, Java, C++
Basic knowledge of HTML, Website development will be an added advantage
Familiarity with Agile/Jira/Scrums is good to have
Interpersonal skills for role:
Good verbal & written communication in English
Willing to work in night and weekend shifts
Ability to work under pressure and should be a team player
Good grasping, Willing to work in support, right attitude toward work
Remote First-Culture:
In 2020, Cimpress adopted a Remote-First operating model and culture.

We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self.

Cimpress also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in office working will deliver the best results.

Currently we are enabled to hire remote team members in over 20 US States as well as several countries in Europe: Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.
About Us:
Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses.

Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression.

Last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more.

The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate and improve.
More information about the organization can be found in the below link:
https://cimpress.com https://www.linkedin.com/company/cimpress https://twitter.com/Cimpress

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Coimbatore, India, highlighting market share and opportunities for professionals in Technical Support roles.

133184 Jobs in India
133184
926 Jobs in Coimbatore
926
Download Technical Support Jobs Trends in Coimbatore and India

Are You Looking for Technical Support Engineer Job?

Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cimpress adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Coimbatore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer?

Key qualifications for Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Engineer Job Success

Cimpress interview tips for Technical Support Engineer

Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Cimpress's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer interview at Cimpress, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cimpress's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Engineer Positions

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