Job Domain
IT-hardware and Networking
Job Description
Experience Required:
Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software , can apply.
Key Responsibilities:
- Identifying customers' requirements and onboarding customers with our no-code software.
- Integration with 3rd party software using our no code API & Webhook builders
- Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
- Develop and sustain strong customer relationships to enhance satisfaction
- Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
- Provided technical support and guidance on software features and functionalities.
- Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
- Minimise the Churn ratio by providing high-quality customer support and experience
Preferred Skills
- Excellent communication, negotiation, and presentation skills.
- Ability to manage multiple SaaS product lines and customer segments.
- Should be a proactive communicator
Qualifications:
- Bachelor’s degree in IT, Computer Science.
- Strong logical reasoning skills with the attitude to get this done
- Basic understanding of any programming language
- Strong background in software project management.
- Excellent communication, negotiation, and presentation skills.
- Ability to manage multiple SaaS product lines and customer segments
- Should be a proactive communicator