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Technical Support Engineer - CRM Implementation Job Opening In Thiruvananthapuram – Now Hiring Confidential


Job description

Job Domain

IT-hardware and Networking

Job Description


Experience Required:

Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software , can apply.


Key Responsibilities:

  • Identifying customers' requirements and onboarding customers with our no-code software.
  • Integration with 3rd party software using our no code API & Webhook builders
  • Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
  • Develop and sustain strong customer relationships to enhance satisfaction
  • Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
  • Provided technical support and guidance on software features and functionalities.
  • Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
  • Minimise the Churn ratio by providing high-quality customer support and experience
  • Preferred Skills

    • Excellent communication, negotiation, and presentation skills.
    • Ability to manage multiple SaaS product lines and customer segments.
    • Should be a proactive communicator

    Qualifications:

    • Bachelor’s degree in IT, Computer Science.
    • Strong logical reasoning skills with the attitude to get this done
    • Basic understanding of any programming language
    • Strong background in software project management.
    • Excellent communication, negotiation, and presentation skills.
    • Ability to manage multiple SaaS product lines and customer segments
    • Should be a proactive communicator

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


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    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Thiruvananthapuram, India, highlighting market share and opportunities for professionals in Technical Support roles.

    121749 Jobs in India
    121749
    953 Jobs in Thiruvananthapuram
    953
    Download Technical Support Jobs Trends in Thiruvananthapuram and India

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

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    7. Obeying India laws and regulations

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