Urgent! Technical support engineer for a web/mobile application for us company Job Opening In Bikaner – Now Hiring Textellent, Inc.
Full Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.
RESPONSIBILITIES:Provide technical support to internal and external users including customer service teams as well as clients and partnersCommunication and coordination of feedback and inputs to the development team, mostly based in IndiaAssist QA lead with QA activitiesTroubleshooting technical issues with minimal support from the development teamSpeaking to internal and external customers to quickly get to the root of their problem Propose workarounds to customers when the fix will take time to be releasedProviding timely and accurate customer feedbackFollowing up with clients to ensure the problem is resolvedSupporting the roll-out of new applicationsProviding support in the form of procedural documentationManaging multiple cases at one time.Testing and evaluating new releasesPropose new ideas and out-of-the-box solutions for a smooth operational processREQUIREMENTS:Bachelor’s degree in computer science or information technologyWork during the US hours (9 am to 6 pm central time)Experience with tech support for a web-based business application along with a Mobile interfaceWorking knowledge with Linux, Java, Java Script (React) My SQL, AWS Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logsExperience with remote desktop applications and help desk softwareExperience in ticket management tools like Clickup, Jira, Trello etc.
Experience in texting and communication-based applications is a plusCertifications in Linux, Java, Web development, AWS are desirable but not requiredExperience in using AI tools for day-to-day tasks Have a development mindset to quickly scale into a developer with minimal trainingAttention to detail and good problem-solving skillsExcellent interpersonal skillsGood written and verbal communicationCOMPENSATION:Market-rate salary commensurate with experience & skillsABOUT THE COMPANYTextellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487).
We have won awards from Gartner, Sourceforge, Software Suggest and others.
Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication!
✨ Smart • Intelligent • Private • Secure
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Unlock Your Technical support Potential: Insight & Career Growth Guide
Real-time Technical support Jobs Trends in Bikaner, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical support in Bikaner, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 136630 jobs in India and 834 jobs in Bikaner. This comprehensive analysis highlights market share and opportunities for professionals in Technical support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Textellent, Inc. is currently hiring and seeking a Technical support engineer for a web/mobile application for us company to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical support engineer for a web/mobile application for us company Jobs Bikaner.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Textellent, Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical support engineer for a web/mobile application for us company Jobs India varies, but the pay scale is rated "Standard" in Bikaner. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical support engineer for a web/mobile application for us company typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical support engineer for a web/mobile application for us company interview at Textellent, Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Textellent, Inc.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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