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Urgent! Technical Support Engineer for a Web/Mobile application for US Company Job Opening In Thane – Now Hiring Textellent, Inc.
Full Time | 100% Work From Home | US Office Hours
You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.
RESPONSIBILITIES:
Provide technical support to internal and external users including customer service teams as well as clients and partners
Communication and coordination of feedback and inputs to the development team, mostly based in India
Assist QA lead with QA activities
Troubleshooting technical issues with minimal support from the development team
Speaking to internal and external customers to quickly get to the root of their problem
Propose workarounds to customers when the fix will take time to be released
Providing timely and accurate customer feedback
Following up with clients to ensure the problem is resolved
Supporting the roll-out of new applications
Providing support in the form of procedural documentation
Managing multiple cases at one time.
Testing and evaluating new releases
Propose new ideas and out-of-the-box solutions for a smooth operational process
REQUIREMENTS:
Bachelor’s degree in computer science or information technology
Work during the US hours (9 am to 6 pm central time)
Experience with tech support for a web-based business application along with a Mobile interface
Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS
Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs
Experience with remote desktop applications and help desk software
Experience in ticket management tools like Clickup, Jira, Trello etc.
Experience in texting and communication-based applications is a plus
Certifications in Linux, Java, Web development, AWS are desirable but not required
Experience in using AI tools for day-to-day tasks
Have a development mindset to quickly scale into a developer with minimal training
Attention to detail and good problem-solving skills
Excellent interpersonal skills
Good written and verbal communication
COMPENSATION:
Market-rate salary commensurate with experience & skills
ABOUT THE COMPANY
Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487).
We have won awards from Gartner, Sourceforge, SoftwareSuggest and others.
Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication!
✨ Smart • Intelligent • Private • Secure
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Thane, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Thane, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 135454 jobs in India and 988 jobs in Thane. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Textellent, Inc. is currently hiring and seeking a Technical Support Engineer for a Web/Mobile application for US Company to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Engineer for a Web/Mobile application for US Company Jobs Thane.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Textellent, Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer for a Web/Mobile application for US Company Jobs India varies, but the pay scale is rated "Standard" in Thane. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Engineer for a Web/Mobile application for US Company typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Engineer for a Web/Mobile application for US Company interview at Textellent, Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Textellent, Inc.'s products or services and be prepared to discuss how you can contribute to their success.
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