Technical Support Engineer (German Language)

Job Title: Technical Support Engineer (German Language)
Client: HCL
Payroll: TECEZE
Work Type: Remote / Full-time
Service Hours: German Business Hours (8:00 AM – 5:00 PM CET / 11:30 AM – 8:30 PM IST)
Job Summary:
We are seeking a skilled and customer-oriented Remote Technical Support Engineer with C1-level proficiency in German and strong English communication skills.

The ideal candidate will have experience providing technical support to end-users in a remote setup, ensuring quick and effective resolution of hardware, software, and network-related issues.
Key Responsibilities:
Provide L1/L2 remote technical support to end-users across global locations.
Troubleshoot and resolve hardware, software, and networking issues on laptops, desktops, and mobile devices.
Manage and resolve support tickets efficiently using ITSM or ticketing systems (e.g., ServiceNow, Remedy).
Assist users with issues related to Windows OS, MS Office Suite, and common business applications .
Communicate technical information clearly to non-technical users, ensuring high customer satisfaction.
Collaborate with cross-functional teams to escalate and resolve complex issues promptly.
Maintain detailed documentation of technical issues and solutions provided.
Contribute to knowledge base updates and process improvements.
Required Skills and Qualifications:
C1-level proficiency in German (spoken and written).
Good Business English communication skills (spoken and written).
2–3 years of experience in remote technical support roles (L1/L2 preferred).
Strong understanding of Windows operating systems , MS Office , and basic networking concepts .
Familiarity with ITSM tools such as ServiceNow, Remedy, etc.
Excellent interpersonal and customer service skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a distributed global team.
Experience working with enterprise clients or in a multilingual, multicultural environment is an added advantage.
Additional Details:
MSA/SOW Status: MSA signed
Shift Timing: 11:30 AM – 8:30 PM IST (aligned to German business hours)