Urgent! Technical Support Engineer III - SaaS Applications Job Opening In Bengaluru – Now Hiring Hireveda
<p><p><b>About the Role : </b></p><p><br/></p><p>Were looking for an experienced Technical Support Engineer III to join our global support team.
In this role, you will serve as a technical expert for our SaaS applications, working directly with customers, product, and engineering teams to resolve complex technical issues and ensure exceptional customer satisfaction.<br/><br/>As a Level III engineer, youll handle escalated cases, identify systemic issues, contribute to product improvements, and mentor junior team members.<br/><br/><b>Key Responsibilities :</b><br/><br/></p><p>- Serve as a subject matter expert for the companys SaaS products and integrations.<br/><br/></p><p>- Diagnose, troubleshoot, and resolve complex customer issues involving application logic, APIs, authentication, configuration, and </p><p>data flow.<br/><br/></p><p>- Collaborate with Engineering and Product teams to identify, document, and escalate product bugs or performance bottlenecks.<br/><br/></p><p>- Reproduce customer environments and issues using tools like Postman, SQL queries, and debug logs.<br/><br/></p><p>- Provide timely, detailed, and customer-friendly responses via ticketing systems, email, or live channels.<br/><br/></p><p>- Create and maintain technical documentation, knowledge base articles, and runbooks to improve internal and customer self-service efficiency.<br/><br/></p><p>- Contribute to process automation and support tooling improvements.<br/><br/></p><p>- Mentor and provide guidance to Level I/II support engineers.<br/><br/></p><p>- Participate in on-call rotations to ensure 24/7 support coverage for critical incidents.<br/><br/><b>Required Skills & Qualifications :</b></p><p><p><br/></p>- Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).<br/><br/></p><p>- 5+ years of experience in a technical support or customer success role for SaaS applications.<br/><br/></p><p>- Strong troubleshooting skills with web-based technologies (HTTP, REST APIs, JSON, HTML, JavaScript, CSS).<br/><br/></p><p>- Hands-on experience with SQL and basic data querying or log analysis.<br/><br/></p><p>- Familiarity with cloud platforms such as AWS, Azure, or GCP.<br/><br/></p><p>- Experience with identity and access management (IAM), OAuth, SSO/SAML, or API authentication.<br/><br/></p><p>- Proficient in ticketing systems (Zendesk, ServiceNow, Jira Service Management, etc.) and collaboration tools (Slack, Confluence, etc.)<br/><br/></p><p>- Excellent written and verbal communication skills with a strong customer-first mindset</p><br/></p> (ref:hirist.tech)
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 121753 jobs in India and 8585 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hireveda is currently hiring and seeking a Technical Support Engineer III SaaS Applications to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hireveda adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer III SaaS Applications Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Engineer III SaaS Applications typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Technical Support Engineer III SaaS Applications interview at Hireveda, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hireveda's products or services and be prepared to discuss how you can contribute to their success.
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