Urgent! Technical Support Engineer III - SaaS Apps Job Opening In Bengaluru – Now Hiring Hireveda
<p><p><b>About the Role : </b><br/><br/>We are seeking a highly skilled and experienced Technical Support Engineer III to join our dynamic B2B SaaS support team.
This role demands a technical expert who can effectively troubleshoot complex issues, provide exceptional customer service, and act as a trusted advisor to our enterprise clients.
You will be instrumental in ensuring the reliability and success of our SaaS products through deep technical knowledge and proactive customer engagement.<br/><br/><b>Key Responsibilities : </b><br/><br/>- Serve as a senior escalation point for complex technical issues involving SaaS applications, integrations, and cloud infrastructure.
Troubleshoot, diagnose, and resolve customer-reported problems with efficiency and accuracy.<br/><br/>- Work closely with Engineering, Product, and Customer Success teams to identify bugs, advocate for customer needs, and contribute to product improvements.<br/><br/>- Leverage in-depth knowledge of SaaS architecture and cloud-based integrations to guide customers through configuration, optimization, and troubleshooting.<br/><br/>- Utilize and manage customer support tools and platforms such as Zendesk, Freshdesk, PagerDuty, OpsGenie, Atlassian StatusPage, JIRA, Confluence, and GetFeedback to track, prioritize, and communicate issues effectively.<br/><br/>- Partner with Customer Success Managers to ensure customers receive a seamless and proactive support experience, driving adoption and satisfaction.<br/><br/>- Create and maintain comprehensive technical documentation, FAQs, and support guides.
Mentor junior support engineers and contribute to continuous team learning.<br/><br/>- Lead incident response and root cause analysis for critical issues, providing clear communication to stakeholders and customers during outages or disruptions.<br/><br/>- Provide expert technical support for telephony, dialer, and web conferencing platforms including Outreach, Dialpad, Genesys, 8x8 TalkDesk, 3CLogic, and Five9.<br/><br/><b>Required Qualifications : </b><br/><br/>- 7+ years of progressive experience as a Technical Support Engineer within a B2B SaaS environment.<br/><br/>- 5+ years in SaaS Customer Success, Support, or Services, demonstrating strong customer advocacy.<br/><br/>- Proven working technical knowledge of SaaS applications, cloud integrations (AWS, Azure, GCP), and modern SaaS architecture.<br/><br/>- Hands-on experience with customer support platforms such as Zendesk, Freshdesk, PagerDuty, OpsGenie, Atlassian StatusPage, JIRA, Confluence, and feedback tools like GetFeedback.<br/><br/>- Bachelors Degree in Computer Science, Information Technology, or a related fieldor equivalent professional experience.<br/><br/>- Strong problem-solving skills with the ability to analyze complex technical issues and communicate solutions clearly.<br/><br/>- Exceptional customer service orientation and ability to manage challenging situations calmly and professionally.</p><br/></p> (ref:hirist.tech)
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 121768 jobs in India and 8583 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hireveda is currently hiring and seeking a Technical Support Engineer III SaaS Apps to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hireveda adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer III SaaS Apps Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Engineer III SaaS Apps typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Technical Support Engineer III SaaS Apps interview at Hireveda, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hireveda's products or services and be prepared to discuss how you can contribute to their success.
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