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Urgent! Technical Support Engineer_Integrations Job Opening In Hyderabad – Now Hiring Trigent Software Private Limited

Technical Support Engineer_Integrations



Job description

<p>Job Description: <b>Technical Support Engineer</b></p> <p><b>Location:</b> Hyderabad - Onsite<br /> <b>Experience Level:</b> 2+ years (candidates with lesser experience may be considered for appropriate roles)<br /> </p> <b>About the Role</b> <p>We are looking for a <b>Technical Support Engineer</b> to provide customer-facing support for web-based and SaaS products.

The role requires strong technical troubleshooting ability, hands-on experience with enterprise integrations, and excellent communication skills to ensure high-quality service delivery.</p> <b>Responsibilities</b> <ul> <li> <p>Provide technical support to customers, ensuring timely issue resolution.</p> </li> <li> <p>Install, configure, and maintain integrations, authentication, and infrastructure components.</p> </li> <li> <p>Troubleshoot issues across authentication, email, databases, scripting, and web services.</p> </li> <li> <p>Collaborate with engineering/product teams to resolve escalations.</p> </li> <li> <p>Maintain documentation and knowledge-sharing practices.</p> </li> </ul> <b>Qualification & Experience</b> <ul> <li> <p>Bachelor's degree in Computer Science or related field (or equivalent experience).</p> </li> <li> <p>2+ years of customer-facing technical support experience (web-based/e-commerce preferred).</p> </li> </ul> <b>Must-Have Skills</b> <ul> <li> <p>Experience with one or more:</p> <ul> <li> <p>LDAP/Active Directory</p> </li> <li> <p>SSO (e.g., SAML, SiteMinder)</p> </li> <li> <p>Email Infrastructure</p> </li> <li> <p>Web Services (SOAP, REST)</p> </li> <li> <p>Data Extraction (JDBC, ODBC)</p> </li> <li> <p>Network Infrastructure</p> </li> <li> <p>Automated integrations between systems</p> </li> </ul> </li> <li> <p>Object-Oriented coding/debugging (Java preferred).</p> </li> <li> <p>Scripting in one or more: JavaScript, Python, Perl, Unix/Windows Shell.</p> </li> <li> <p>Relational databases (MySQL, Oracle).</p> </li> <li> <p>Administering Linux/Unix or Microsoft Server.</p> </li> <li> <p>Strong communication & problem-solving skills.</p> </li> </ul> <b>Good-to-Have Skills</b> <ul> <li> <p>ServiceNow platform experience (Authentication, Email, Web Service, Import/Export).</p> </li> <li> <p>Experience with cloud platforms: Azure, AWS, GCP, Okta.</p> </li> <li> <p>Eclipse IDE familiarity.</p> </li> <li> <p>ITSM, ITIL, or CMDB understanding.</p> </li> <li> <p>SaaS support experience.</p> </li> <li> <p>Prior experience in software development or consulting.</p> </li> <li> <p>Web application performance troubleshooting.</p> </li> </ul>


Required Skill Profession

Computer Occupations



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