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Technical Support Engineer - IoT Hardware & Software Job Opening In Bengaluru – Now Hiring Nasugroup


Job description

<p><p>We are seeking a highly motivated and skilled Technical Support Engineer to join our dynamic team in the rapidly evolving Internet of Things (IoT) hardware and software industry.

</p><p><br/></p><p>The ideal candidate will be responsible for providing technical assistance and support to our customers, ensuring smooth operation and optimal performance of our IoT solutions.

This role involves troubleshooting hardware and software issues, collaborating with cross-functional teams, and delivering excellent customer service.</p><br/><p><b>Key Responsibilities : </b></p><br/><p>1.

Customer Support : <br/><br/></p><p>- Provide timely and effective technical support to customers via phone, email, and chat.<br/><br/></p><p>- Troubleshoot and resolve hardware and software issues related to IoT devices and systems.<br/><br/></p><p>- Guide customers through diagnostic processes to identify and resolve problems.</p><br/><p>2.

Product Knowledge : <br/><br/></p><p>- Develop and maintain in-depth knowledge of our IoT hardware and software products.<br/><br/></p><p>- Stay up to date with industry trends, technological advancements, and product updates.</p><br/><p>3.

Collaboration : <br/><br/></p><p>- Collaborate with cross-functional teams, including engineering, product development, and quality assurance, to address and resolve customer issues.<br/><br/></p><p>- Act as a liaison between customers and internal teams to communicate technical information effectively.</p><br/><p>4.

Documentation :</p><p> <br/>- Create and update technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.<br/><br/></p><p>- Document customer interactions, issues, and resolutions in a comprehensive manner.</p><br/><p>5.

Quality Assurance : <br/><br/></p><p>- Participate in testing and quality assurance processes for new product releases.<br/><br/></p><p>- Provide feedback to the development team regarding common customer issues and potential improvements.</p><br/><p>6.

Training : <br/><br/></p><p>- Conduct training sessions for customers and internal staff on the use and troubleshooting of IoT hardware and software.</p><br/><p><b>Must Have : </b>Candidates must have prior experience in providing technical support for any physical device/ hardware device.</p><br/><p><b>Qualifications : </b></p><br/><p>- Bachelor's degree in Computer Science, Information Technology, or a related field.<br/><br/></p><p>- Proven experience in technical support, preferably in the IoT industry.<br/><br/></p><p>- Strong understanding of IoT hardware and software architectures.<br/><br/></p><p>- Excellent troubleshooting and problem-solving skills.<br/><br/></p><p>- Exceptional customer service and communication skills.<br/><br/></p><p>- Familiarity with networking concepts and protocols.<br/><br/></p><p>- Proficient in using diagnostic tools and software.</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Bengaluru, India, highlighting market share and opportunities for professionals in Technical Support roles.

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Are You Looking for Technical Support Engineer IoT Hardware & Software Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Nasugroup adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Technical Support Engineer IoT Hardware & Software Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Technical Support Engineer IoT Hardware & Software typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Engineer IoT Hardware & Software Job Success

Nasugroup interview tips for Technical Support Engineer   IoT Hardware & Software

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Before the Interview:

Research: Learn about the Nasugroup's mission, values, products, and the specific job requirements and get further information about

Other Openings

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During the Interview:

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To prepare for your Technical Support Engineer IoT Hardware & Software interview at Nasugroup, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Nasugroup's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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