Urgent! Technical Support Engineer - ITSM Tools Job Opening In Chennai – Now Hiring SQ1 Security Technology Private Limited
<p><p><b>Job Overview :</b><br/><br/>We are seeking a skilled Mid-Level Technical Support Engineer with 4- 6 years of experience in RCM, healthcare, or BPO-oriented organizations.<br/><br/>Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients.<br/><br/>Candidates must be willing to work in rotational shifts.<br/><br/><b>Key Responsibilities :</b><br/><br/>- Technical Support & Troubleshooting : Provide hands-on support and resolve IT issues related to systems, networks, and applications in healthcare, RCM, or BPO environments.<br/><br/>- SLA Compliance : Monitor and adhere to Service Level Agreements (SLAs), prioritizing ticket resolution and maintaining high service standards for clients.<br/><br/>- Performance Monitoring : Track performance metrics, conduct ticket audits, and analyze data to support continuous improvement in service delivery.<br/><br/>- Cross-Location Coordination : Assist in ensuring consistent service delivery and effective communication across Chennai and other branch locations.<br/><br/>- Client Collaboration : Work with cybersecurity and healthcare teams to align support services with business objectives and compliance requirements.<br/><br/>- Process Support : Contribute to the design and implementation of processes to enhance operational efficiency and scalability.<br/><br/><b>Required Skills/Technologies/Tools :</b><br/><br/>- ITSM Tools : Proficiency in Freshservice or ManageEngine ServiceDesk Plus for incident, problem, and change management.<br/><br/>- Operating Systems : Experience with administration of Windows Server (2019/2022), Linux, and macOS, including troubleshooting.<br/><br/>- Networking : Knowledge of LAN/WAN configuration, VLAN segmentation, VPN management (Sophos VPN, FortiClient, AWS Client VPN), TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.<br/><br/>- Directory & Identity Management : Familiarity with Active Directory (user/group management), Azure AD/Entra ID, and Group Policy.<br/><br/>- Cloud Platforms : Basic knowledge of AWS (EC2, S3, VPC) or Azure for hybrid environments.<br/><br/>- Cybersecurity Tools : Experience with endpoint security (CrowdStrike, Bitdefender, Microsoft Defender).<br/><br/>- SLA & Ticketing : Skills in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms.<br/><br/>- Virtualization : Familiarity with VMware vSphere or Hyper-V for troubleshooting virtual environments.<br/><br/>- Automation & Scripting : Basic skills in PowerShell, Python, or Bash for automating tasks.<br/><br/>- HRMS Integration : Experience with IT onboarding/offboarding and integration with HRMS platforms (e.g., Darwinbox, Zoho People).<br/><br/>- Documentation & Communication : Ability to create SOPs, knowledge base articles, and engage stakeholders effectively.<br/><br/>- Productivity Tools : Proficiency in Microsoft 365, Google Workspace, and IP telephony systems (e.g., Teams, Zoom Phone).<br/><br/><b>Good To Have Technologies/Tools :</b><br/><br/>- Monitoring Tools : Familiarity with Zabbix, Nagios, or SolarWinds for infrastructure monitoring.<br/><br/>- DevOps Tools : Basic knowledge of CI/CD pipelines (Jenkins) or containerization (Docker).<br/><br/>- IT Asset Management : Experience with tools like Lansweeper for asset tracking.<br/><br/>- Backup & Recovery : Knowledge of Veeam or Acronis for data backup.<br/><br/>- Zero Trust Security : Understanding of zero trust frameworks (e.g., Zscaler).<br/><br/>- Collaboration Platforms : Proficiency in Slack, Microsoft Teams, or Confluence.<br/><br/>- Compliance Frameworks : Awareness of GDPR, HIPAA, or ISO 27001.<br/><br/>- Certifications : Certifications such as MCA, CompTIA A+, or Network+ are a plus.</p><br/></p> (ref:hirist.tech)
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Chennai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Chennai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 121753 jobs in India and 2556 jobs in Chennai. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SQ1 Security Technology Private Limited is currently hiring and seeking a Technical Support Engineer ITSM Tools to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SQ1 Security Technology Private Limited adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer ITSM Tools Jobs India varies, but the pay scale is rated "Standard" in Chennai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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