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Technical Support Engineer Job Opening In Kochi – Now Hiring CONNECTING 2 WORK


Job description

Job Description

Technical Support Engineer

About the Role

Finahub is looking for dynamic and customer-focused Technical Support Engineers to join
our growing team.

In this role, you will handle support requests from our prestigious banking
and NBFC clients across India.

You will be responsible for identifying issues, providing timely
resolutions, and ensuring customer satisfaction.
This is a technically hands-on role where you will work closely with Java-based applications,
APIs, and databases to debug and resolve customer-reported issues.

High-performing
candidates will have the opportunity to grow into operations management roles within the

organization.

Key Responsibilities

● Handle customer support requests via phone and email.
● Investigate, diagnose, and resolve application issues.
● Provide workarounds or coordinate with the development team for code fixes.
● Analyze system logs, databases, and API transactions to identify root causes.
● Maintain clear communication with customers throughout the resolution process.
● Document support cases, solutions provided, and recurring issues.
Required Skills and Qualifications
● Minimum 2 years of experience in customer support for software products.
● Strong technical troubleshooting and debugging skills.
● Familiarity with APIs, databases (SQL), and log analysis.
● Working knowledge of Java is required.● Excellent verbal and written communication skills in English.
● Ability to manage multiple support cases efficiently and prioritize based on urgency.

● Customer-centric mindset with a focus on problem-solving.

Good to Have

● Experience in the Banking or NBFC domain.
● Exposure to cloud environments like AWS or Azure.

Career Growth

High-performing candidates will be considered for Operations Management roles within
the organization

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Kochi, India, highlighting market share and opportunities for professionals in Technical Support roles.

135454 Jobs in India
135454
870 Jobs in Kochi
870
Download Technical Support Jobs Trends in Kochi and India

Are You Looking for Technical Support Engineer Job?

Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CONNECTING 2 WORK adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kochi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer?

Key qualifications for Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Engineer Job Success

CONNECTING 2 WORK interview tips for Technical Support Engineer

Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the CONNECTING 2 WORK's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer interview at CONNECTING 2 WORK, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CONNECTING 2 WORK's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Engineer Positions

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