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Technical Support Engineer (Monitoring) Job Opening In Indore – Now Hiring Intertec Softwares Pvt Ltd


Job description

JOB TITLE: Technical Support Engineer


JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.


QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)


CERTIFICATIONS: ITIL


EXPERIENCE: 3-5 years of experience in Monitoring


REPORTING TO: SDM - NOC


RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool
  • Provide timely response to all incidents, Requests, outages and performance alerts.

    Categorize issues for escalation to appropriate technical teams
  • Understanding and report preparation based on the customer requirement.

  • Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
  • Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
  • Monitoring Windows server backup and inform in case of any failures.

  • OS and Patch Management knowledge & understanding
  • Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
  • Document all actions in accordance with standard company policies and procedures
  • Notify customer and third-party service providers of issues, outages and remediation status
  • Work with internal and external technical and service teams to create and/or update knowledge base articles
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
  • Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements.

    Comfortable working day/night shifts


TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

  • Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
  • Knowledge of monitoring VMWare clusters in high-availability environments
  • Broad experience using a variety of monitoring and ticket management tools
  • Experience providing remote support using virtual desktop tools
  • A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment.

    Previous NOC experience is strongly preferred.

  • Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.

  • Knowledge of Microsoft server OS and Network Devices
  • Excellent written, verbal and interpersonal skills


SOFT SKILLS:

MANDATORY

  • Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers




Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Indore, India, highlighting market share and opportunities for professionals in Technical Support roles.

133184 Jobs in India
133184
715 Jobs in Indore
715
Download Technical Support Jobs Trends in Indore and India

Are You Looking for Technical Support Engineer (Monitoring) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Intertec Softwares Pvt Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Indore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Technical Support Engineer (Monitoring) Job Success

Intertec Softwares Pvt Ltd interview tips for Technical Support Engineer (Monitoring)

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Final Thought:

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