Hi Canddiate,
Good day !
Please find the below job description,
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models.
It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively.
The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises.
Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
Position : L1 Engineer (DDI)
Experience : 2 5 years
Job Location : Bangalore
Job Responsibility
- 2+ years of experience in a Technical Support role assisting customers via phone and ticketing systems
- Solid understanding of TCP/IP, DNS, DHCP, and other Layer 2/3 networking concepts
- Strong verbal and written communication skills with the ability to convey technical issues clearly
- Proven ability to troubleshoot and resolve technical issues independently
- Customer-centric mindset with a strong focus on service excellence
- Bachelors degree in computer science, Engineering, or a related field—or equivalent hands-on experience
- Self-starter and effective team player with the ability to multi-task in high-pressure, fast-paced environments
Desired Skillset:
- Experience with Infoblox products or other DDI solutions.
- Working knowledge of Linux/Unix or Microsoft Windows Server environments.
- Exposure to network administration, system administration, or enterprise infrastructure support.
- Understanding of support tools, lab simulations, and remote troubleshooting practices.
- Ability to handle outage calls and work collaboratively with engineering teams for escalations.
- Passion for continuous learning, knowledge sharing, and mentoring peers.