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Urgent! Technical Support Engineer Performance Job Opening In Hyderabad – Now Hiring Trigent Software Private Limited

Technical Support Engineer Performance



Job description

<p><b>Job Description</b><br /> <b>Job Title:</b> Technical Support Engineer Performance<br /> <b>Number of Positions:</b> 1</p> <b>About the Role</b> <p>We are looking for a <b>Technical Support Engineer Performance</b> to join our team.

The engineer will be responsible for managing and resolving critical performance and availability issues on the ServiceNow platform.

This is a <b>customer-facing role</b>, requiring strong technical expertise in diagnosing and resolving performance degradations, database optimization, and application troubleshooting.</p> <p>The role may require <b>weekend/holiday rotational support</b> outside normal business hours.</p> <b>Responsibilities</b> <ul> <li> <p>Resolve complex performance-related issues on the ServiceNow platform.</p> </li> <li> <p>Analyze transactional throughput, memory, CPU, job processing, and disk utilization using tools such as Splunk, Grafana, and BigData.</p> </li> <li> <p>Perform <b>database tuning</b>: query optimization, adding indexes, maintaining tables, and execution plan analysis.</p> </li> <li> <p>Review JavaScript and Java application code for performance concerns and provide solutions.</p> </li> <li> <p>Collaborate with Development, Infrastructure, Networking, and Hardware teams for RCA and issue resolution.</p> </li> <li> <p>Conduct advanced Unix/Linux troubleshooting, including analyzing Java heap dumps and thread dumps.</p> </li> </ul> <b>Mandate Skills</b> <ul> <li> <p>Relational Databases (MySQL / Oracle)</p> </li> <li> <p>Java (OOP principles, memory management)</p> </li> <li> <p>JavaScript (preferred) / Python / Perl</p> </li> <li> <p>Unix/Linux (advanced troubleshooting)</p> </li> <li> <p>Performance diagnosis & database tuning (e.g., explain plans, query optimization)</p> </li> <li> <p>Strong communication & customer service orientation</p> </li> </ul> <b>Good-to-Have Skills</b> <ul> <li> <p>Splunk, Grafana, BigData</p> </li> <li> <p>Networking concepts (TCP/IP)</p> </li> <li> <p>Web services (JDBC, ODBC)</p> </li> <li> <p>ITSM / ITIL / CMDB knowledge</p> </li> </ul> <b>Education</b> <ul> <li> <p>Bachelor's or Master's in Computer Science, Engineering, or equivalent</p> </li> </ul>


Required Skill Profession

Computer Occupations



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