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Technical Support Engineer Performance Job Opening In Hyderabad – Now Hiring Trigent Software Private Limited


Job description

<p><b>Job Description</b><br /> <b>Job Title:</b> Technical Support Engineer Performance<br /> <b>Number of Positions:</b> 1</p> <b>About the Role</b> <p>We are looking for a <b>Technical Support Engineer Performance</b> to join our team.

The engineer will be responsible for managing and resolving critical performance and availability issues on the ServiceNow platform.

This is a <b>customer-facing role</b>, requiring strong technical expertise in diagnosing and resolving performance degradations, database optimization, and application troubleshooting.</p> <p>The role may require <b>weekend/holiday rotational support</b> outside normal business hours.</p> <b>Responsibilities</b> <ul> <li> <p>Resolve complex performance-related issues on the ServiceNow platform.</p> </li> <li> <p>Analyze transactional throughput, memory, CPU, job processing, and disk utilization using tools such as Splunk, Grafana, and BigData.</p> </li> <li> <p>Perform <b>database tuning</b>: query optimization, adding indexes, maintaining tables, and execution plan analysis.</p> </li> <li> <p>Review JavaScript and Java application code for performance concerns and provide solutions.</p> </li> <li> <p>Collaborate with Development, Infrastructure, Networking, and Hardware teams for RCA and issue resolution.</p> </li> <li> <p>Conduct advanced Unix/Linux troubleshooting, including analyzing Java heap dumps and thread dumps.</p> </li> </ul> <b>Mandate Skills</b> <ul> <li> <p>Relational Databases (MySQL / Oracle)</p> </li> <li> <p>Java (OOP principles, memory management)</p> </li> <li> <p>JavaScript (preferred) / Python / Perl</p> </li> <li> <p>Unix/Linux (advanced troubleshooting)</p> </li> <li> <p>Performance diagnosis & database tuning (e.g., explain plans, query optimization)</p> </li> <li> <p>Strong communication & customer service orientation</p> </li> </ul> <b>Good-to-Have Skills</b> <ul> <li> <p>Splunk, Grafana, BigData</p> </li> <li> <p>Networking concepts (TCP/IP)</p> </li> <li> <p>Web services (JDBC, ODBC)</p> </li> <li> <p>ITSM / ITIL / CMDB knowledge</p> </li> </ul> <b>Education</b> <ul> <li> <p>Bachelor's or Master's in Computer Science, Engineering, or equivalent</p> </li> </ul>

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Hyderabad, India, highlighting market share and opportunities for professionals in Technical Support roles.

121769 Jobs in India
121769
3989 Jobs in Hyderabad
3989
Download Technical Support Jobs Trends in Hyderabad and India

Are You Looking for Technical Support Engineer Performance Job?

Great news! is currently hiring and seeking a Technical Support Engineer Performance to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trigent Software Private Limited adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Technical Support Engineer Performance Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Hyderabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer Performance?

Key qualifications for Technical Support Engineer Performance typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Engineer Performance?

To improve your chances of getting hired for Technical Support Engineer Performance, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Engineer Performance Job Success

Trigent Software Private Limited interview tips for Technical Support Engineer Performance

Here are some tips to help you prepare for and ace your Technical Support Engineer Performance job interview:

Before the Interview:

Research: Learn about the Trigent Software Private Limited's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer Performance interview at Trigent Software Private Limited, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Trigent Software Private Limited's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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