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Technical Support Engineer PST (Shift Timings - 9 PM IST - 6 AM IST) Job Opening In Bengaluru – Now Hiring Glean


Job description

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams.

By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration.

The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work.

Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need.

Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:


Glean is looking for a talented Customer Solutions Engineer to join our rapidly expanding, venture-backed startup.

We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh.

Our team works hard and plays hard.

We are professional, creative, passionate, and most importantly - customer-obsessed.


As a trusted technical resource to the customer, you will drive technical expansion and both proactive & reactive support with our growing customer base.

By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.


You will:

  • Own the implementation, customization, proactive and reactive support for Glean customers
  • Provide first response, technical troubleshooting, resolution and follow-through of customer issues and inquiries
  • Assist customers in on-boarding additional datasources into Glean to increase the content and knowledge for their users' search experience
  • Educate customers on the use of Glean product features as needed
  • Identify system and user health issues through analysis key metrics, devise a remediation plan and execute while coordinating and updating the customer when needed
  • Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
  • Work closely with teams across Glean to drive product, process and service improvements

About you:

  • Communication: professional presentation and interaction skills with both customers and internal teams
  • Project planning: plan and execute technical implementation of customer projects including configuration and customization with integrations to SaaS-based systems
  • Self-motivated: proactive approach to delivering service to customers
  • Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
  • Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers

Location: Bangalore

  • This role is hybrid (3 days a week in our Bangalore office)

Key knowledge and skills

  • Problem solving: technical problem solving skills including ability to troubleshoot and isolate issues to their root cause
  • Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
  • Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
  • Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
  • Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure
  • Must have experience on troubleshooting REST API issues
  • Working experience on SSO, SAML and OAuth & network troubleshooting
  • Should be able to document the issues and contribute to support knowledge base
  • Knowledge on SQL/database, Basics Kunbernetes, Intermediate/Advanced Linux
  • Good to have experience on using Github, Jira & confluence
  • Basic knowledge on LLM and how GPT works is a plus

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Bengaluru, India, highlighting market share and opportunities for professionals in Technical Support roles.

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Are You Looking for Technical Support Engineer PST (Shift Timings 9 PM IST 6 AM IST) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Glean adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Technical Support Engineer PST (Shift Timings 9 PM IST 6 AM IST) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Technical Support Engineer PST (Shift Timings 9 PM IST 6 AM IST) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Engineer PST (Shift Timings 9 PM IST 6 AM IST) Job Success

Glean interview tips for Technical Support Engineer PST (Shift Timings   9 PM IST   6 AM IST)

Here are some tips to help you prepare for and ace your Technical Support Engineer PST (Shift Timings 9 PM IST 6 AM IST) job interview:

Before the Interview:

Research: Learn about the Glean's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer PST (Shift Timings 9 PM IST 6 AM IST) interview at Glean, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Glean's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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