Urgent! Technical Support Engineer PST (Shift Timings - 9 PM IST - 6 AM IST) Job Opening In India, India – Now Hiring Glean
About Glean:
Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams.
By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration.
The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.
Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work.
Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need.
Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.
About the Role:
Glean is looking for a talented Customer Solutions Engineer to join our rapidly expanding, venture-backed startup.
We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh.
Our team works hard and plays hard.
We are professional, creative, passionate, and most importantly - customer-obsessed.
As a trusted technical resource to the customer, you will drive technical expansion and both proactive & reactive support with our growing customer base.
By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.
You will:
Own the implementation, customization, proactive and reactive support for Glean customers
Provide first response, technical troubleshooting, resolution and follow-through of customer issues and inquiries
Assist customers in on-boarding additional datasources into Glean to increase the content and knowledge for their users' search experience
Educate customers on the use of Glean product features as needed
Identify system and user health issues through analysis key metrics, devise a remediation plan and execute while coordinating and updating the customer when needed
Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
Work closely with teams across Glean to drive product, process and service improvements
About you:
Communication: professional presentation and interaction skills with both customers and internal teams
Project planning: plan and execute technical implementation of customer projects including configuration and customization with integrations to SaaS-based systems
Self-motivated: proactive approach to delivering service to customers
Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
Location:
Bangalore
This role is hybrid (3 days a week in our Bangalore office)
Key knowledge and skills
Problem solving: technical problem solving skills including ability to troubleshoot and isolate issues to their root cause
Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure
Must have experience on troubleshooting REST API issues
Working experience on SSO, SAML and OAuth & network troubleshooting
Should be able to document the issues and contribute to support knowledge base
Knowledge on SQL/database, Basics Kunbernetes, Intermediate/Advanced Linux
Good to have experience on using Github, Jira & confluence
Basic knowledge on LLM and how GPT works is a plus
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 136630 jobs in India and 10340 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Glean is currently hiring and seeking a Technical Support Engineer PST (Shift Timings 9 PM IST 6 AM IST) to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Glean adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer PST (Shift Timings 9 PM IST 6 AM IST) Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Engineer PST (Shift Timings 9 PM IST 6 AM IST) interview at Glean, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Glean's products or services and be prepared to discuss how you can contribute to their success.
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