Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Support Engineer.
India Jobs Expertini

Urgent! Technical Support Engineer Job Opening In Pune – Now Hiring NICE

Technical Support Engineer



Job description

At NiCE, we don’t limit our challenges.

We challenge our limits.

Always.

We’re ambitious.

We’re game changers.

And we play to win.

We set the highest standards and execute beyond them.

And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?


We are seeking a Technical Support Engineer (Advanced) to work with an innovative product launching in an area new to cloud services.

You will be responsible for providing expert insights into complex support and integration issues, building knowledge assets, and collaborating cross-functionally to ensure superior product support.


How will you make an impact?


- Analyze and resolve complex technical issues escalated by regional Tier 2 support team.


- Use telemetry, logs, and traces to determine root cause and implement corrective actions.


- Deliver scripts, tooling, and documentation to enable regional team.


- Collaborate with Engineering, R&D, and Cloud Operations on product improvements.


- Write and maintain knowledge base articles and troubleshooting guides.


- Work on test and production systems to replicate and diagnose issues.


- Proactively pull and solve challenging cases to enhance team capability.


Have you got what it takes?


- 2-4 years of experience in cloud technical support.


- Strong understanding of data handling and MS SQL.


- Experience in scripting or programming (e.g., C#, PowerShell).


- Proficiency in querying APIs (REST, SOAP).


- Exposure to SOA and commercial cloud platforms (especially Azure).


- Excellent analytical, troubleshooting, and communication skills.


 You will have an advantage if you also have: 

  • Scripting knowledge in Shell, PowerShell, or Python.
  • Understanding of containerization (Docker) and orchestration (Kubernetes).
  • ITIL Foundation certification or working knowledge of ITIL processes.

  • Exposure to CI/CD pipelines and DevOps practices.
  • What’s in it for you?

  • Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

    If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 
  • Enjoy NiCE-FLEX! 


    At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.

    Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.


    Requisition ID: 8470
    Reporting into: Technical Manager/Director of Engineering
    Role Type: Individual Contributor

    About NiCE


    NICE Ltd.

    (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

    Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.


    Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.


    NiCE is proud to be an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Technical Support Potential: Insight & Career Growth Guide


    • Real-time Technical Support Jobs Trends in Pune, India (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Pune, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 135454 jobs in India and 3194 jobs in Pune. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Technical Support Engineer Job?

      Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NICE adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying India laws and regulations
    • What Is the Average Salary Range for Technical Support Engineer Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Technical Support Engineer?

      Key qualifications for Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

      To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Technical Support Engineer Job Success
      NICE interview tips for Technical Support Engineer

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the NICE's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Technical Support Engineer interview at NICE, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NICE's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Technical Support Engineer Positions

      Setting up job alerts for Technical Support Engineer is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!