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Urgent! Technical Support Engineer Job Opening In Thiruvananthapuram – Now Hiring CONNECTING 2 WORK

Technical Support Engineer



Job description

Job Description

Job Description:

  • Day-to-day management and administration of the G Suite platform

  • Provide support for Google Apps suite including applications like GADS, GASMO, SSO, Sites

  • Development of Google-based tools, such as forms, sites and document libraries

  • Ensuring accurate and timely resolution for assigned issues

  • Providing front line end user support for multiple clients

  • Noticing trends and devising long term solutions to recurring problems

  • Escalate issues as needed
  • Preferred Skills:

  • Experience level 2-5 years

  • Excellent verbal communication in English

  • Mandatory experience

  • Technical support handling US clients over the phone

  • Should have done the first level of phone support in their current role.

  • Technical skills

  • Candidates should have application support experience – role is L2 / Tier 2 support.

  • Candidates should have worked in either Office 365/G-Suite support.

  • Performed trouble shooting over the phone while in remote session with clients.

  • Experience in Power Shell/Linux

  • Desirable – G Suite /Google Cloud platform support experience.

  • Knowledge in any cloud platform, preferably Google cloud

  • Should have worked in a system with good process environment – ticketing system, escalation path, with daily/weekly reporting.

  • Get Google certified in 3 months.

  • Should be ready to work in US business hours.

  • Location – Trivandrum (Technopark)

  • Availability – Should be ready to join before September 30th.

  • Required Skill Profession

    Computer Occupations



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