Urgent! Technical Support Engineer - Ticketing System Job Opening In Bengaluru – Now Hiring Hireveda
<p><p><b>Job Description : </b></p><p><br/></p><p>We are seeking a Technical Support Engineer who will be responsible for managing, resolving, and escalating customer-reported technical issues using a ticketing system.
You will play a vital role in ensuring customer satisfaction by providing timely, accurate, and effective resolutions for technical problems related to our software/platform.<br/><br/>This role is ideal for someone with strong problem-solving skills, attention to detail, and a passion for technology and customer success.</p><p><br/><b>Key Responsibilities : </b></p><p><p><b><br/></b></p>- Respond to and manage customer inquiries via the ticketing system (e.g., Zendesk, Freshdesk, Jira Service Desk)<br/><br/></p><p>- Prioritize, categorize, and track tickets throughout the issue lifecycle-from triage to resolution or escalation<br/><br/></p><p>- Troubleshoot technical issues including software errors, integration problems, performance bugs, and UI glitches<br/><br/></p><p>- Perform log analysis, reproduce issues in test environments, and identify root causes<br/><br/></p><p>- Work closely with engineering/product teams for issue escalation and resolution of complex bugs<br/><br/></p><p>- Suggest temporary workarounds or fixes when immediate resolution is not possible<br/><br/></p><p>- Create, update, and maintain technical documentation, FAQs, and knowledge base articles<br/><br/></p><p>- Identify recurring issues and propose proactive solutions or feature improvements<br/><br/></p><p>- Monitor system health and alerts; initiate action for potential incidents or outages<br/><br/></p><p>- Provide clear, concise, and empathetic responses to customers, ensuring a positive experience<br/><br/></p><p>- Maintain SLAs (response/resolution times) and document all communications thoroughly<br/><br/></p><p>- Conduct follow-ups to confirm resolution and customer & Skills : </b></p><p><br/></p><p>- Bachelors degree in Computer Science, IT, Engineering, or a related field<br/><br/></p><p>- 1 - 4 years of experience in technical support or client-facing technical roles<br/><br/></p><p>- Hands-on experience with at least one ticketing system : Zendesk, Freshdesk, Jira Service Desk, Salesforce Service Cloud, etc.<br/><br/></p><p>- Strong understanding of web technologies, REST APIs, HTTP/S, and browser dev tools<br/><br/></p><p>- Basic knowledge of SQL, Linux commands, or log analysis tools is preferred<br/><br/></p><p>- Ability to read/debug JSON, XML, or JavaScript is a plus<br/><br/></p><p>- Strong verbal and written communication skills, especially for explaining technical concepts to non-technical users</p><br/></p> (ref:hirist.tech)
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 121769 jobs in India and 8583 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hireveda is currently hiring and seeking a Technical Support Engineer Ticketing System to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Engineer Ticketing System Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hireveda adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer Ticketing System Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Engineer Ticketing System typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Engineer Ticketing System interview at Hireveda, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hireveda's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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