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Technical Support Engineer - Troubleshooting Job Opening In Delhi Division – Now Hiring Brainwork TechnoSolutions Pvt. Ltd


Job description

<p><p><b>Description :</b><br/><br/></p><p>- Act as the first line of technical troubleshooting for Snapmint's merchants and customers.<br/><br/>- Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.<br/><br/>- Debug API calls, review logs, and provide structured insights to merchants and internal teams.<br/><br/>- Collaborate with Implementation Managers, QA, and Engineering to escalate complex issues and drive timely resolution.<br/><br/>- Document recurring issues, create FAQs/knowledge base articles, and recommend improvements.<br/><br/>- Monitor dashboards/alerts and proactively flag system issues before they impact users.<br/><br/>- Provide guidance to merchants on best practices during setup, testing, and post-launch.<br/><br/><b>What We're Looking For :</b><br/><br/></p><p>- Experience (1-3 years) in Technical Support, Product Support, or similar roles (fintech, SaaS, or e-commerce integrations a plus).<br/><br/>- Strong knowledge of APIs, REST, JSON, webhooks, and logs debugging.<br/><br/>- Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, etc.) or fintech/payment systems preferred.<br/><br/>- Ability to write/read SQL queries for troubleshooting data-related issues.<br/><br/>- Excellent problem-solving and communication skills-able to simplify technical details for non-technical stakeholders.<br/><br/>- Customer-first mindset with the ability to handle pressure and prioritize issues</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Delhi Division, India, highlighting market share and opportunities for professionals in Technical Support roles.

135456 Jobs in India
135456
5080 Jobs in Delhi Division
5080
Download Technical Support Jobs Trends in Delhi Division and India

Are You Looking for Technical Support Engineer Troubleshooting Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Brainwork TechnoSolutions Pvt. Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Technical Support Engineer Troubleshooting Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Delhi Division. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer Troubleshooting?

Key qualifications for Technical Support Engineer Troubleshooting typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Engineer Troubleshooting Job Success

Brainwork TechnoSolutions Pvt. Ltd interview tips for Technical Support Engineer   Troubleshooting

Here are some tips to help you prepare for and ace your Technical Support Engineer Troubleshooting job interview:

Before the Interview:

Research: Learn about the Brainwork TechnoSolutions Pvt. Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer Troubleshooting interview at Brainwork TechnoSolutions Pvt. Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Brainwork TechnoSolutions Pvt. Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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