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Urgent! Technical Support Executive Job Opening In Gurugram – Now Hiring Confidential

Technical Support Executive



Job description

RESPONSIBILITIES:

  • 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge
  • Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction
  • A Customer Support Executive is responsible for providing timely and effective assistance to customers.
  • The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
  • This includes responding to questions, troubleshooting problems, and documenting customer interactions.
  • The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support.
  • They are expected to escalate complex issues to appropriate internal teams when necessary and follow up to ensure resolution.
  • This position requires strong problem-solving skills, patience, and the ability to handle various customer situations professionally.

Skills Required
zendesk, Salesforce Service Cloud, intercom, LiveChat, Microsoft Office Suite, crm software


Required Skill Profession

Computer Occupations



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